Personal Assistant

Job Description

We’re looking for an exceptional Personal Assistant to provide high‑quality executive and administrative support to our Director of Data Products, Platforms & AI and our Director of Data Science at Virgin Media O2. As a trusted partner to senior leaders, you’ll play a central role in enabling the smooth running of a fast‑paced, high‑profile division—building strong relationships across the business, managing sensitive information with absolute discretion, and staying one step ahead in a change‑heavy environment.

In this role, you’ll take ownership of complex diary and inbox management, coordinate internal and external meetings, organise events and visits, and prepare documents, reports, and presentations to a high standard. You’ll handle communications with accuracy and confidentiality, support meetings through effective minute‑taking, and maintain governance processes including documentation, purchase orders, and organisational charts. You’ll also collaborate closely with the wider PA community, act as a role model for best practice, work with vendors, and help onboard new starters—ensuring every detail is managed seamlessly.

Who we are

At Virgin Media O₂, we connect people to the moments that matter most. Virgin Media leads the UK for broadband reliability, speed and overall performance, while O₂ keeps people connected on the move with award-winning coverage.

We’re also proud to be named one of the Financial Times Top 500 Best Employers for 2026, based on one of the UK’s largest employee satisfaction surveys.

Join us and you’ll be part of a team that stays curious, positive and focused on making life easier for our customers and each other. We’re investing in the future of connectivity, from expanding next-generation 5G to exploring satellite-supported solutions that help reach rural communities and hard-to-connect places.

You’ll work with people who back good ideas and give you plenty of room to grow. So if you’re looking for a place where you can feel supported, trusted and genuinely valued, you’ll feel right at home here.

Our ways of working

We’re a flexible-first organisation, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days a month connecting with each other in person.

That doesn’t just mean time in the office – it could be team meetings, offsites, volunteering days, cross-functional projects, or away days. What matters is making those moments count – so when we come together, it benefits everyone.

Accessible, inclusive and equitable for all

We believe a better tomorrow starts with the choices we make today. That means moving the dial on diversity, building equity into everything we do and putting inclusion at the heart of our business.

Virgin Media O₂ is an equal opportunities employer and we work hard to remove bias and barriers. We want every person who joins us – and everyone thinking about joining us – to feel seen, heard and supported.

When you work with us, you’ll have access to our award-winning employee network groups. These communities bring people together, champion allyship and create uplifting spaces where you can learn, share and feel part of something bigger. They play a big role in helping people feel connected from day one.

The must haves

In order to be considered, you must have the following experience;

• Significant experience supporting Senior Leaders at Director level.
• Strong computer literacy, particularly in Microsoft Office (Outlook, Teams, PowerPoint, Excel).
• Expertise in Managing Complex Schedules: Demonstrated experience in managing a highly changeable calendar with tact and diplomacy, ensuring all appointments and commitments are prioritised and met punctually.
• High level of accuracy and attention to detail.
• Strong ability to develop effective working relationships and work as part of a team.
• Excellent organisational, prioritisation, and decision-making skills.
• Ability to handle extremely confidential material with tact and understanding.
• Willingness and ability to travel between Virgin Media O2 UK offices as required.
• Strong computer literacy, particularly in Microsoft Office (Outlook, Teams, PowerPoint, Excel).

The other stuff we are looking for

We'd also love you to bring;

• You approach problems with curiosity and rigour, digging into the detail to understand root causes rather than surface symptoms.
• You create a positive, collaborative environment by sharing knowledge, offering guidance, and stepping in when your team needs you most.

What's in it for you

We know life isn’t just about work, so our benefits are built to support you in the moments that matter. You’ll get Bupa healthcare, wellbeing support, life cover, a pension and generous holiday –plus your birthday off.

And there’s more. Enjoy some extra perks on us, with optional electric vehicle lease and Cycle2Work schemes, dental insurance, neurodiversity assessments, and brilliant discounts on broadband, TV and mobile. You’ll even get access to the Virgin Family platform and the O₂ Priority app, with exclusive rewards, experiences and chances to attend events at The O₂ and beyond.

Next steps

If this feels like a place where you can belong, we’d love to see what you can do. Once you apply, the next steps might include a call with a recruiter, a video interview, an interview with the hiring manager and a task or assessment.

We’ll also ask about any adjustments you might need, and we’ll do our best to make them happen.

We review applications and interview throughout the advert window, so it’s worth applying sooner rather than later. If you’re offered the role, the offer will be subject to background checks, including a criminal record check and, for some roles, a financial background check.

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