Senior Digital Change Manager

Job Description

As our Senior Manager of Digital Change, you'll implement effective digital initiatives that enhance marketing, sales performance and customer experience while ensuring regional priorities are represented in our digital roadmap.

ABOUT OUR OFFER

• Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
• A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
• Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams.
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

ABOUT THE JOB

• You'll drive the digital change agenda across your region, acting as the key liaison between regional stakeholders and central product teams to ensure effective implementation of digital initiatives.
• Leading the delivery of key launches, you'll maximize the impact of centrally built capabilities while ensuring buy-in from market teams through coordinated implementation activities.
• We'll look to you to engage stakeholders up to board level, aligning on clear priorities across digital platforms while building strong relationships that support digital change initiatives.
• Sharing regional priorities and problem statements with digital product teams, you'll inform roadmap development and provide ongoing feedback to ensure regional requirements are incorporated.
• Your expertise will gather and communicate local market insights to product teams, including market trends, competitor activities, and customer behavior patterns.
• Working closely with the Head of Optimisation, Personalisation & Digital Change, Regional Leadership Teams, Group Digital Product teams, and external technology partners, you'll support the implementation of new digital features and capabilities while coordinating testing and validation activities.

ABOUT YOU

• You have proven experience in digital change management, digital optimization, or similar roles within travel, retail or customer-focused industries.
• Your ability to understand and translate business strategy into digital implementation plans helps drive successful outcomes.
• Your strong stakeholder management skills enable you to influence at various levels across multiple regions and central functions.
• You bring excellent project management skills with experience coordinating complex digital initiatives.
• Your good analytical mindset allows you to interpret data insights that inform decision making and drive performance improvements.
• You possess solid understanding of digital platforms, digital customer journeys, and UX principles with good commercial acumen.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.