Join BT Group as a Software Engineering Manager in Bengaluru East, RMZ Ecoworld. This full-time role involves leading the engineering and transformation of Openreach's high-volume billing systems, ensuring robust technical solutions, supplier management, and regulatory compliance.
Requirements
Experience managing suppliers and stakeholders to deliver high-quality technology solutions.
Proven track record of team management, coaching, and turning around low-performing teams.
Experience making decisions in ambiguous situations and driving continuous improvement.
Desirable technical skills include Netcracker RBM / IRB / NRM, Java/J2EE, Oracle, PLSQL, Shell Scripting, and DevOps.
No specific degree or minimum years of experience stated in the posting.
Skills & Responsibilities
Supplier and stakeholder management: Partner with internal stakeholders and manage suppliers to deliver high-quality solutions to time, cost, and quality.
Transformation and continuous improvement: Drive digital transformation, operational efficiency, and best engineering practices for high-volume billing systems.
Incident and issue management: Lead teams in investigating incidents, conducting root cause analysis, and resolving routine or complex problems.
Audit compliance: Ensure 100% compliance with HMRC, internal and external financial audits, ICoFR, and Ofcom regulations.
Potential transition routes: People from technical lead, software engineering, or IT project management roles may bring software development, stakeholder management, and problem-solving skills, alongside meeting the core leadership and technical requirements of this position.
Job description
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About the role
We are in an incredibly competitive industry and it’s not just the technology that’s important, but the world of promise it creates for our customers. We live and work in a connected world where people want seamless service, great products and the best connectivity there is, as well as continually expecting more and more from us, and rightly so. Digital is BT’s powerhouse, with our expert technologists, we have a unique position in BT. By bringing together our technical and commercial expertise, and our insight and passion for customer experience, we help BT stand out from the competition. With the best networks and smart innovative products, combined with a personal experience, it sets us apart from the pack. Innovation drives everything we’ve done since BT started in 1846. Coming up with new ideas and developing new technologies is central to our future. We want to improve people’s lives for the better in welcome, relevant and affordable ways and we’ll be fast to market with an effortless experience to match. We will continue to focus on developing our converged network capabilities which will give customers seamless connectivity. Our skilled people will lead this technological revolution, not only for our customers but for the industry across the Globe, truly making customers our heartbeat.
Openreach provides telecommunication Services to the whole of the UK, it supports all communications providers in the UK with services from Copper line rental, to fibre to the premise, to Ethernet access.
The Openreach billing system is responsible for ensuring that all customers are billed accurately, on time every month. We ensure that Openreach’s revenues are secured and reported correctly. We support Ofcom and HMRC regulation and are critical in ensuring compliance 100%.
Openreach billing is very high volume, taking over 2M orders every month, billing for many millions of assets every month and generating around £500M revenue each month. This is a significant role supporting the UK telecom infrastructure.
What you’ll be doing
This role works with multiple internal stakeholders to understand customer requirements and ensure we build high quality solutions to meet their needs. The role will manage a number of suppliers to deliver to time, cost and quality, ensuring development of best engineering practices.
The role is also responsible for driving transformation and continuous improvement, evolving our billing solutions to be fit for the future.
The role has responsibility for audit compliance, from HMRC, Internal and external financial audits, ICoFR compliance and Ofcom compliance (BABT).
Business Support - You partner with the business to understand and analyse user requests in the form of Service Requests or Change Requests.
Be agile - You identify opportunities to use collaborative approaches and continuous improvement. You contribute to projects as a subject matter expert or content owner.
Technology Support - You lead the team in investigating incidents and driving for Root Cause Analysis and resolution.
Issue management - You research and recommend solutions to resolve routine problems. You escalate complex or unexpected issues as needed.
Essential Skills / Experience
Developed an internal network of strong working relationships you can call on to assist with your role
Managed a low performing team to a successful outcome
Coached your team to do their roles more effectively.
Developed improvements to drive efficiency and find ways to avoid costs or improve quality.
Made decisions in ambiguous situations using incomplete information or differing opinions (finding workarounds to keep systems operational when root cause of issues unknown).
Aligned project plans and objectives with BT strategy and values
Advocating and applying technology where it has not been used previously
Actively participated in strategy setting sessions
Desirable Skills / Experience
Telecoms Billing
Netcracker RBM / IRB / NRM
Java/J2EE
Database experience (Oracle)
Oracle PLSQL
Shell Scripting
Dev Ops
Optional Other Skills
Cloud Computing
Google Cloud Platform
Micro Services architecture
UI/X Development
BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.
BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.
Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.
We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.
