Senior Executive_L&D Services specialist

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a Learning & Capability Development Specialist to partner with business stakeholders to design, deliver, and measure impactful learning experiences that build organisational capability. This role focuses on creating simple, engaging, and effective learner journeys while driving measurable business outcomes through learning initiatives.

What you’ll do

• Partner with stakeholders to define clear learning outcomes aligned with business priorities
• Design and deliver learning solutions using structured instructional design methodologies
• Simplify and enhance the learner experience across platforms and programmes
• Lead capability development initiatives, including skill assessment and impact measurement
• Evaluate the effectiveness of learning interventions, including return on investment
• Facilitate training sessions where required, ensuring an engaging and inclusive environment
• Drive learner engagement through campaigns, success stories, and internal communications
• Collaborate with L&D teams globally to ensure a seamless and consistent learning experience
• Provide guidance to line managers on learning initiatives and development opportunities
• Support budget planning and optimisation for learning activities

Who you are

• Experienced in learning and development, including training delivery and instructional design
• Skilled in applying adult learning principles, including Bloom’s taxonomy and pedagogical methods
• Confident in managing projects and navigating complex organisational environments
• Knowledgeable in learning tools, learning performance management, and engagement techniques
• A strong communicator with the ability to consult and influence stakeholders
• Comfortable working across global teams and managing diverse learning priorities
• Familiar with learning management systems and digital tools such as Microsoft 365
• Educated to a degree level, preferably in Human Resources, Psychology, Business, or related fields
• Experienced in working with external partners or agencies
• Fluent in English; additional language proficiency is beneficial

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to shape learning strategies across multiple business functions
• Exposure to global stakeholders and cross-cultural collaboration
• Involvement in end-to-end learning lifecycle, from design to impact measurement
• Hands-on experience with modern learning tools and technologies
• A collaborative environment focused on innovation and continuous improvement

What skills you will learn

• Advanced instructional design and learning solution development
• Measuring learning effectiveness and demonstrating business impact
• Stakeholder consulting and influencing skills within complex organisations
• Strategic thinking in capability development and workforce planning
• Use of digital learning platforms and engagement techniques

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Alert

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Follow us on social media

LinkedIn: https://www.linkedin.com/company/vois/Facebook: https://www.facebook.com/voisglobalInstagram: https://www.instagram.com/voisglobal/You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2