Join VOIS in Pune as an Oracle Identity & Access Management Technical SME to provide senior L3/L4 operational support and technical leadership for enterprise IDAM services. This full-time, office-based role focuses on ensuring high availability, complex troubleshooting, performance optimisation, and automation across Oracle middleware and identity platforms.
Requirements
Strong administration and troubleshooting experience with Oracle Identity Manager (OIM), Oracle Access Manager (OAM), Oracle Virtual Directory (OVD), Oracle Internet Directory (OID), and Oracle WebLogic Server.
Good understanding of LDAP/LDAPS, SSL/TLS, certificates, keystores, and truststores.
Practical experience using Dynatrace for monitoring and performance investigation.
Working knowledge of WLST, Shell/Bash, Python, and SQL for automation.
Desirable skills include SAML 2.0, OAuth 2.0, Active Directory, Microsoft Entra ID, and Oracle or ITIL certifications.
No specific degree or minimum years of experience are explicitly stated.
Skills & Responsibilities
Oracle IDAM Operations: Provide L3/L4 support for OIM, OAM, OVD, and OID to troubleshoot authentication, authorisation, provisioning, and SSO issues.
WebLogic Administration: Manage domains, clusters, deployments, and SSL/TLS certificates while analysing JVM metrics, garbage collection, and database connection pools.
Performance & Observability: Utilise Dynatrace PurePath and service flow logs to investigate incidents and optimise application performance.
Automation & Scripting: Develop operational automation using WLST, Shell/Bash, Python, and SQL for health checks and routine tasks.
Cross-functional Collaboration & Leadership: Lead root cause analysis, mentor L2/L3 engineers, and collaborate with cybersecurity, infrastructure, and application teams.
Potential transition routes: People from middleware administration, IAM engineering, or cybersecurity roles may bring relevant technical foundations, alongside meeting the core identity management requirements of this posting.
Job description
Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture
About this Role
We are seeking an experienced Oracle Identity & Access Management Technical SME to provide senior technical leadership and end-to-end operational support for enterprise Oracle Identity and Access Management (IDAM/IAM) services.
You will work across Oracle Identity Manager (OIM), Oracle Access Manager (OAM), Oracle Virtual Directory (OVD), Oracle Internet Directory (OID) and Oracle WebLogic Server, supporting secure, highly available and resilient authentication, authorisation and identity lifecycle services.
This role requires strong L3/L4 operations and troubleshooting expertise, with responsibility for critical incident resolution, problem management, platform maintenance, performance optimisation, automation and continual operational improvement. You will also work across application, cybersecurity, infrastructure, database and network teams to resolve complex identity and access issues.
What you’ll do
Provide L3/L4 operational support for OIM, OAM, OVD, OID and associated WebLogic environments, helping maintain 24x7 service availability and operational stability.Troubleshoot complex authentication, authorisation, provisioning, reconciliation, SSO and directory-related issues.
Investigate OIM provisioning workflows, connectors, adapters, scheduled tasks, reconciliation jobs and access policies.Diagnose OAM authentication flows, WebGates, authentication schemes, policies, sessions and SSO integrations.
Support OVD/OID services, including LDAP/LDAPS connectivity, adapters, directory structures and application integrations.Act as a senior technical escalation point for P1/P2 incidents affecting authentication, provisioning or application access.
Administer Oracle IDAM and WebLogic environments, including domains, clusters, AdminServer and Managed Servers.Manage SSL/TLS certificates, keystores, truststores and secure application communication.
Plan, test and implement Oracle CPU/PSU, WebLogic and IDAM product patches across non-production and production environments.Support disaster recovery, failover, backup/recovery and platform resilience activities.
Use Dynatrace, including PurePath, Service Flow, logs, infrastructure and JVM metrics, to investigate incidents and support performance optimisation.Work with observability teams to define IDAM-specific monitoring requirements and improve proactive detection.
Analyse JVM heap, garbage collection, JDBC connection pools, threads, application deployments, datasource failures and WebLogic runtime issues. Develop operational automation using WLST, Shell/Bash, Python and SQL, covering health checks, service validation, job monitoring and routine activities.
Improve operational runbooks, troubleshooting procedures, recovery processes and technical documentation.Lead root cause analysis and support preventive actions to reduce recurring incidents and operational effort.
Lead knowledge transfer, shadow/reverse-shadow and service transition activities into BAU.Mentor L2/L3 engineers and collaborate with architecture, cybersecurity, application, infrastructure and Oracle support teams.
Who you are
You bring strong hands-on experience in enterprise Oracle Identity and Access Management operations, combined with the ability to analyse complex production issues across identity, middleware, directory, database and application layers.
You have:
Strong administration and troubleshooting experience with Oracle Identity Manager (OIM), Oracle Access Manager (OAM), Oracle Virtual Directory (OVD), Oracle Internet Directory (OID) and Oracle WebLogic Server.Strong OIM knowledge covering provisioning, reconciliation, connectors, adapters, scheduled tasks, workflows and identity lifecycle processes.Strong OAM knowledge covering SSO, WebGates, authentication schemes, authorisation policies, sessions and identity-store integrations.Good understanding of LDAP/LDAPS, directory structures, OID/OVD and identity-store integrations.Strong operational knowledge of WebLogic domains, clusters, JVM, JDBC, deployments and application troubleshooting.Good Oracle Database and SQL/PL-SQL troubleshooting capability.Strong understanding of SSL/TLS, certificates, keystores, truststores, authentication and authorisation.Practical experience using Dynatrace for monitoring, troubleshooting and performance investigation.Working knowledge of WLST, Shell/Bash, Python and SQL for operational automation.
Desirable experience includes:
SAML 2.0, OAuth 2.0, OpenID Connect and federation technologies.Oracle IAM integrations with enterprise and cloud/SaaS applications.Active Directory and Microsoft Entra ID integrations.Oracle IAM or Oracle Middleware certifications.ITIL Foundation certification. CI/CD and configuration automation experience.
Not a perfect fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What's in it for you
This role offers the opportunity to work on enterprise-scale Oracle Identity and Access Management services spanning identity lifecycle management, authentication, SSO, directory services, WebLogic middleware, security and observability.
You will have scope to contribute to complex production troubleshooting, platform resilience, automation, performance optimisation and service improvement while collaborating across cybersecurity, architecture, infrastructure, application, database, network and observability teams. The role also provides opportunities to mentor engineers and influence operational standards and technical practices.
What skills you will learn
Through this role, you will have opportunities to further develop skills in:
Advanced Oracle IAM operations across OIM, OAM, OVD and OID.Enterprise SSO, identity lifecycle and access-management troubleshooting.
Oracle WebLogic performance engineering and JVM analysis.Dynatrace-based observability, PurePath and Service Flow analysis.
IAM automation using WLST, Shell/Bash, Python and SQL.Enterprise identity integrations involving LDAP/LDAPS and external identity services.
Service transition, disaster recovery and operational resilience.Technical leadership, root cause analysis and cross-functional problem solving.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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