First Aid Lead

Job Description

What you'll bring to the team

Job Scope

In this role you will take on daily responsibilities for leading First Aid Hosts and First Aid Responders. You will form part of the Management Team within the First Aid Department.

You will ensure that staff maintain excellent standards of health & safety, which is the number one priority at the park: whilst taking both a customer and employee focused approach to work. When required, you’ll be ready to assist in emergency first aid situations and take a lead as the department duty manager.

As a Team Leader, you will be leaders in the ‘Merlin Way’; you will be a role model for taking ownership, getting involved, and being happy to help! Working alongside all departments, this is an exciting opportunity to join the Thorpe Park team.

Due to the nature of this role, you will need to have full time flexible working availability across Monday – Sunday.

Qualifications & Experience

Job Purpose

Reporting to the First Aid Assistant Manager, as a First Aid Team Leader, you will be responsible for ensuring the delivery of high-quality care and effective first aid to both staff and guests on a day-to-day basis. This includes treating within a First Aid Centre, responding to incidents on park, working at park events, conducting company medicals, and completing regular Kit Checks and First Aid Centre Deep Cleans. You will also be leading a First Aid Team from the front, through continuous training, check in’s and people management.

Key Accountabilities

• Responsibility for undertaking the role of Daily Duty Manager
• Expectation to take on projects delegated by First Aid Management.
• Treating and Assessing patients within your scope of practice alongside Thorpe Park policies and procedures.
• Accurately completing all documentation relating to patients, equipment and near misses in accordance with policies and procedures, ensure patient confidentiality is always maintained.
• Actively participate in personal and environmental cleaning routines to ensure infection prevention and control standards are adhered to.
• Achieve and maintain competence in all relevant skills and knowledge and actively strive to upkeep and grow your skillset.
• Undertaking and completing all required in-house training and maintaining competency.
• Perform any other duties that may be reasonably requested of you in line with your skills, training and qualifications.
• Conducting medical examinations for Team Members across park
• Working alongside Daily Duty Managers park wide as well as supporting the wider team operation.
• Initial and Ongoing training of First Aid Hosts and First Aid Responders
• First point of call for First Aid team members and responsible for escalating to higher management when necessary
• Working alongside the Security, and Front of House Shift Leaders – supporting the wider team operation.
• Working alongside third parties to support the delivery of the First Aid operation.

Benefits

Qualifications/ Experience

Essential Criteria:

• Emergency Care First Responder Work Qualification (Or equivalent recognised).
• Experience of delivering First Aid in Adults and Children.
• Experience of managing and working effectively as part of a team.

Desirable Criteria:

• Advanced First Aid / FREC 3 or above Qualification or Training Qualification
• Experience of working within the theme park, events or pre-hospital environment.
• Experience of supervising staff and people management and incident management
• Experience in minor injuries and illnesses
• Experience in delivering training

Personal Qualities

• Excellent interpersonal skills with ability to communicate effectively at all levels.
• Ability to complete paperwork to exacting standards.
• Ability to prioritise work schedule to make best use of time and resources.
• Ability to deliver high-quality patient experience and always ensure customer satisfaction.
• Physically able to meet the demands of a First Aid Host.
• Ability to work on your own initiative, as part of a team and under the direction from Line Manager.
• Able to remain calm and function under pressure in challenging situations.
• Ability to deal with sensitive, unpredictable, and emotionally challenging and diverse clinical situations.
• Excellent communication skills: liaison, negotiation, advocacy.

Additional Considerations

All Merlin employees are expected to adhere to all company policies and procedures as outlined in online onboarding and training curriculums.

Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Policy (HS001) and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake, and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, they must ensure that they are reported to their line manager and must cooperate with any investigation as appropriate.

Pay Range

GBP £13.00/Hr.