First Aid Host/Responder

Job Description

What you'll bring to the team

In this role you will be the first point of contact for staff and guest injuries and illnesses. You will play a pivotal role in delivering safe and fun experiences for all out guests.

You will ensure excellent standards of health & safety, which is the number one priority at Thorpe Park: whilst taking both a customer and employee focused approach to work. When required, you’ll be ready to assist in emergency first aid situations and will be responsible for upholding the highest standards of care.

As a First Aid Host, you will be Park leaders in the ‘Merlin Way’; you’ll be a role model for taking ownership, getting involved, and being happy to help! Working alongside all departments, this is an exciting opportunity to join the Thorpe Park team.

Qualifications & Experience

Job Purpose

Reporting to the First Aid Assistant Manager, as a First Aid Host, you will be responsible for ensuring the delivery of high-quality care and effective first aid to both staff and guests on a day-to-day basis. This includes treating within a First Aid Centre, providing First Aid cover for the Amity Beach attraction, working at park events, conducting company medicals, and completing regular Kit Checks and First Aid Centre Deep Cleans.

Key Accountabilities

• Treating and Assessing patients within your scope of practice alongside Thorpe Park policies and procedures.
• Accurately completing all documentation relating to patients, equipment and near misses in accordance with policies and procedures.
• Maintaining a strong presence on park.
• Ensure patient confidentiality is always maintained.
• Actively participate in personal and environmental cleaning routines to ensure infection prevention and control standards are adhered to.
• Achieve and maintain competence in all relevant skills and knowledge and actively strive to upkeep and grow your skillset.
• Undertaking and completing all required in-house training and maintaining competency.
• Conducting company medicals for ride operators in line with Occupational Health
• Perform any other duties that may reasonably be requested of you in line with your skills, training and qualifications.

Benefits

Qualifications/ Experience

Essential Criteria:

• First Aid at Work Qualification (Or equivalent recognised).
• Experience of delivering First Aid in Adults and Children.
• Experience of working effectively as part of a team.

Desirable Criteria:

• Advanced First Aid / FREC 3 is advantageous
• Experience of working within the theme park, events or pre-hospital environment.
• Experience working with Children
• Experience in minor injuries and illnesses.

Personal Qualities

• Excellent interpersonal skills with ability to communicate effectively at all levels.
• Ability to complete paperwork to exacting standards.
• Ability to prioritise work schedule to make best use of time and resources.
• Ability to deliver high-quality patient experience and always ensure customer satisfaction.
• Physically able to meet the demands of a First Aid Host.
• Ability to work on your own initiative, as part of a team and under the direction from Line Manager.
• Able to remain calm and function under pressure in challenging situations.
• Ability to deal with sensitive, unpredictable, and emotionally challenging and diverse clinical situations.
• Excellent communication skills: liaison, negotiation, advocacy.

Additional Considerations

All Merlin employees are expected to adhere to all company policies and procedures as outlined in online onboarding and training curriculums.

Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Policy (HS001) and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake, and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, they must ensure that they are reported to their line manager and must cooperate with any investigation as appropriate.

Pay Range

GBP £12.35/Hr.