Rides Host 2026

Job Description

What you'll bring to the team

Be part of the team that delivers safe, unforgettable thrills at Thorpe Park!

As one of our Rides and Attractions Host, you’ll welcome guests, check restraints, manage queues and carry out height checks. You’ll keep attractions clean, tidy and spotless, all while delivering fantastic customer service!

This is a fast-paced, active role, mostly outdoors, where teamwork and energy make every day super exciting!

Job Purpose

• You’ll be working out on the front line in our ride’s teams across attractions within your designated zone area, carrying out safety checks and world class customer service in-line with the training that will be provided

• To provide a high level of customer service to all our guests, in line with the company values and ensuring set targets are met!

• Being on the front line of attractions, you’ll ensure that all guests are having the best possible day, creating fun and great memories, achieving our K.P.I targets

• You’ll develop great knowledge of the park, in order to deliver the best possible information to our guests first hand

• To follow CoSWP (Code of Safe Working Practices) on given attractions ensuring Health and Safety criteria is always met and company policies are always followed

• You’ll assist in ensuring efficiency targets are met to reduce queue times on given attractions

• Ensure clear communications with Zonal Managers and Leads at all times and complete daily ride documentation in line with company policies.

Key Accountabilities

• You will be capable and able to understand theory-based learning and will be trained and assessed on number of attractions in the park

• Possess the ability to correctly height check guests to ensure they meet ride restrictions

• Display a friendly and welcoming demeanour able to engage with many guests on a daily basis, checking restraints, storing bags before they board rides, enforcing specific ride restrictions and managing queue lines including the fast-track and accessibility queues

• To take part in cleaning duties as described by the Zonal Managers and Operators to ensure presentation is kept to required standard

• Competently interact with guests, ensuring any issues raised are resolved through positive interactions

• Operate and host rides safely through given training and ensuring they open on time where possible

Qualifications & Experience

• Possess a high level of motivation both self and in a team

• Proficient in English language

• Strong team player

• Able to lead and uphold required standards in moments of pressure and deliver good results

• Possess strong interpersonal and relationship building skills within team and networking with other employees at the resort

• Utilise problem solving and decision-making techniques

• Have a high level of personal presentation and standards

Additional Considerations

All Merlin employees are expected to adhere to all company policies and procedures as outlined in online onboarding and training curriculums. Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Policy (HS001) and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, they must ensure that they are reported to their line manager and must cooperate with any investigation as appropriate.

Benefits

• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in our retail shops and restaurants
• 40% discount online off LEGO, and much more!
• Free bus from Staines station for all employees
• Fortnightly pay
• Free staff parking
• Ongoing training & development to have a longer-term career in Merlin
• Access to Perks at Work which 30,000+ national & local employee discounts

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.

We reserve the right to remove and close this advert at any time as the business require.

Pay Range

From GBP £8.00/Hr.