Join Maersk as a Senior Process Expert (Senior Specialist - Tender & Contract Management) in India, Airoli. This full-time role focuses on the end-to-end execution, validation, and maintenance of customer contracts and tenders, driving quality and process improvements.
Requirements
No specific minimum degree or years of experience are stated in the posting.
Requires strong commercial understanding, attention to detail, and stakeholder management capabilities.
Ability to manage complex contract structures and ensure compliance with internal governance standards.
Skills & Responsibilities
Contract Management: Execute customer tenders, contracts, amendments, and rate maintenance with a high degree of accuracy.
Quality & Compliance: Conduct quality reviews, audits, and Root Cause Analysis (RCA) to identify compliance risks and ensure adherence to SOPs.
Stakeholder Collaboration: Partner closely with Sales, Pricing, Product, and Operations teams to resolve filing challenges and customer escalations.
Process Optimization: Identify opportunities for automation, operational efficiency, and drive continuous improvement initiatives.
Potential transition routes: People from commercial operations, contract administration, or sales support roles may bring relevant administrative and stakeholder management skills, alongside meeting internal governance requirements.
Job description
The Senior Specialist - Tender & Contract Management (TCM) is responsible for the end-to-end execution, validation, and maintenance of customer contracts and tenders for. The role requires strong commercial understanding, attention to detail, stakeholder management capabilities, and the ability to drive quality and process improvements while ensuring timely and accurate implementation of customer agreements.
Key Responsibilities:
Tender & Contract Management
Execute customer tenders, contracts, amendments, and rate maintenance activities with a high degree of accuracy and within agreed service levels.
Analyze commercial agreements and translate customer requirements into system filings aligned with approved business decisions and commercial commitments.
Ensure contract implementation complies with approved customer agreements, internal governance standards, and company policies.
Maintain the integrity and accuracy of contract data across applicable systems and platforms.
Quality, Compliance & Governance
Drive excellence in contract quality and invoice accuracy to support a best-in-class customer experience.
Conduct quality reviews, proactive audits, and validation checks to identify filing gaps, compliance risks, and process deviations.
Lead and support Root Cause Analysis (RCA) activities and ensure effective implementation of corrective and preventive actions (CAPA).
Provide data-driven insights, trend analysis, and recommendations to support governance reviews and leadership decisions.
Ensure compliance with Standard Operating Procedures (SOPs), global guidelines, and internal control requirements.
Stakeholder Management & Collaboration
Partner closely with Sales, Pricing, Product, Customer Service, Operations, and Area teams to ensure successful tender and contract execution.
Serve as the primary point of contact for complex contract implementation, filing challenges, and business-critical issues.
Support the resolution of customer escalations related to contract setup, rate maintenance, and billing accuracy.
Facilitate cross-functional discussions, align stakeholders, and drive timely closure of action items.
Continuous Improvement & Transformation
Identify opportunities for process optimization, automation, and operational efficiency improvements.
Support testing, implementation, and adoption of new tools, systems, and business initiatives.
Contribute to the development of standardized processes, best practices, and knowledge repositories across the TCM organization.
Lead or participate in initiatives focused on improving customer experience, quality performance, and productivity.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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