LCL Customer Experience Agent

Job Description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone. In this role, we can offer a full-time role, with flexible working arrangements, such as hybrid working up to 60%, adjusted working hours, and other alternative working patterns.

We are looking for an LCL Customer Experience Agent to join our Customer Experience team in Italy. She/He will manage the LCL import and export operations, from booking to the delivery, in compliance with all company procedures.

Main tasks

• Supervises booking, gives quotations on LCL import and export, handles entries, completes BoL and seafreight documents;
• Supervise the carrier booking transactions and follows the billing;
• Maintains relationships with Maersk offices at destination/origin, customers, and vendors;
• Offers assistance in the resolution of customers queries and issues, both in Italian and English;
• Data processing and reports.

We are looking for:

• Experience in managing import /export operations is a plus;
• Good knowledge of MS Office;
• Good English and Italian command, both written and spoken;
• Good communication skills;
• Detail orientation and hands-on approach;
• Problem solving skills, willing to learn and highly responsible.

📍 Location: The position is placed in Genoa, or Milan (Italy). Nor Visa nor relocation support provided.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.