Analyst, OTC

Job Description

Delivers support to processes and tasks in the Collections space, with
some support to improve a given process and/or project.

Responsibilities may include some of the following tasks:

• Credit Review process.
• Credit Reporting and analysis/review.
• Monitor, report and escalate customers in breach of credit terms.
• Perform collections calls and assist in prioritization.
• Manage/Maintain collections for clients/cluster/BU and ensure timely
  collection of all invoice types.
• Customer queries/requests/disputes logging.
• Execute outbound telephone calls and other contact to customers.
• Disputes are identified and logged/Updated of customer data and
  maintenance.
• Assist on Special Projects
• Monitor Payment applications /reviews on-account payments and assist on proper allocation
• Adhoc reports
• Uploading invoice requirements to customer’s portal.

Primary internal stakeholders

• Cash Apps team/Customer Service/Front office colleague’s
• GSC, Regional and Global Finance leads
• AR team leader/Managers

Primary external stakeholders

• External Customers

Required experience & skills

Qualification

• Graduate or Postgraduate in Finance or an equivalent qualification

Experience

• 06 months to 1 year’ experience in AR/Order to cash (OTC)

Skills

• Accounts Receivable’ experience preferably
• Prior experience of working on SAP ERP system would be an added advantage.
• Excellent Excel skills.
• Familiar with MS Outlook & Internet.
• Good communication skills – should be able to independently communicate with stakeholders via emails, telephone, etc.
• Good personal attributes – Matured, confident & a team player
• Flexible to work in any shift 24 X 7.
• As per business need, he/she should be able to extend the shift without prior notice

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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