Operations Manager, Courier & Logistics

Job Description

Operations Manager, Courier & Logistics

The Planning & Performance team is responsible for ensuring our courier network remains stable, engaged, and responsive across multiple markets. We oversee the lifecycle experience following onboarding, focusing on enabling new couriers to get started successfully and supporting ongoing participation over time.

Our mission is to maintain a reliable and adaptable supply base that can flex in line with changing customer and operational demand. We combine data insights, operational strategy, and cross-functional collaboration to ensure our network remains healthy, resilient, and ready to scale.

What You’ll Be Doing

You’ll be joining the Planning & Performance team. We ensure our courier network remains stable and responsive, focusing on the lifecycle experience post-onboarding to enable couriers to get started successfully and support long-term participation.

Here’s what your day-to-day might look like:

• Drive network stability: Monitor and manage courier lifecycle engagement to ensure the right balance of supply meets evolving customer demand.

• Execute operational strategies: Identify emerging risks or opportunities within the network and implement effective, high-impact operational responses.

• Build scalable frameworks: Translate data and insights into practical playbooks and mechanisms that drive consistent performance across all markets.

• Collaborate cross-functionally: Partner with Product, Analytics, and Central Operations to align on shared goals and drive the adoption of new processes.

• Iterate for impact: Use a hands-on approach to take initiatives from concept through to execution, measuring results and refining systems based on evidence.

What You’ll Need to Thrive

Essential

• Proven operational leadership: Significant experience leading strategic initiatives and delivering measurable improvements in complex, fast-paced environments.

• Strong analytical capability: Ability to navigate ambiguity, structure problems clearly, and use data to inform prioritisation and decision-making.

• Technical data skills: Working knowledge of SQL and comfort navigating large datasets to answer business questions and track performance.

• Stakeholder management: Proven ability to align cross-functional partners, communicate trade-offs, and lead change management across teams.

• Outcome-driven mindset: A strong bias for action with a focus on delivering tangible impact and iterating based on learning.

Nice to Have

• Automation expertise: Experience using tools like Zapier, scripts, or advanced spreadsheets to automate high-volume operational tasks.

• Sector experience: Background in logistics, courier operations, or the gig economy.

• Experimentation skills: Familiarity with measurement design and testing operational hypotheses.

Why Join Us?

At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders.

🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility.

🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves.

🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!