Business Customer Service Advisor

Job Description

Join us, be part of more.

We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

About your team:

At PH Jones, our mission is to mend it.

Our teams have been at the heart of communities for over 50 years. Partnering with local authorities and associations, we support social housing across the UK – installing, upgrading and repairing heating and electrical systems. But we’re not just living off our legacy. We’re on a mission to make the UK’s social housing sector greener and more energy efficient.

PH Jones is seeking a skilled and customer-focused Business Customer Service Advisor to join our Operations Support Team.

PLEASE NOTE: Due to contractual requirements this role is based at our client’s site in Birmingham (B15 1LZ), so you must live within commutable distance to travel daily to B15.

Working as part of the Operations Support Team, reporting to a Customer Service Manager; you will be responsible for the administrative work associated with the delivery of Service & Repair and Installation contracts for our Social Housing client.

You will be working closely with the Field Operations team to deliver exceptional customer service, measured against internal and contract specific Service Level Agreements and Key Performance Indicators.

• £28,073 per annum
• Full-time, 40 hours per week
• Monday to Friday, 9am - 6pm (rota’d)
• Location: Birmingham Office (B15 1LZ)
• Company Benefits
• Employee Energy Allowance and discount on HIVE products

As a Business Customer Service Advisor with PH Jones, your day-to-day will be varied and rewarding. You’ll be responsible for, but are not limited to:

• Managing daily email communications with internal teams, customers, and clients.
• Logging new customer calls into the appropriate systems, ensuring accuracy and alignment with client priorities.
• Booking appointments and scheduling engineers to maximise productivity.
• Keeping internal systems up to date with accurate and timely information.
• Identifying and applying appropriate charges to work orders, highlighting chargeable opportunities.
• Supporting with weekly and monthly valuation preparation.
• Handling a range of administrative tasks to support the smooth running of operations.

The Person

We’re looking for someone who thrives in a fast-paced office environment and brings a proactive, team-oriented mindset. To succeed in this role, you’ll need:

• Previous admin experience in an office environment (essential).
• Strong teamworking skills and a professional approach to handling customer and client enquiries.
• Excellent interpersonal, written, and verbal communication abilities.
• A self-motivated attitude with a natural problem-solving approach.
• Flexibility to adapt to changing workloads and priorities, with a willingness to take on varied tasks.
• Confidence using Microsoft Office (Outlook, Word, Excel) and the ability to quickly learn new systems.
• Strong organisational skills, with the ability to manage your workload, prioritise effectively, and maintain high attention to detail under pressure.

Why should you apply?

We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you.

https://www.morethanacareer.energy/phjones

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.