Regulatory Affairs Manager

Job Description

Location: London at least 3 days a week on site

We are recruiting for 2 roles. A permanent position and also a 12 month FTC.

The permanent role is about assessing technical understanding and ability to work with complex details in security and technical areas.

The 12 month FTC role is more assessing policy influencing experience

About the role

Roles in Regulatory Affairs blend relationship building, analysis, problem solving and delivery. We’re in a unique position, working on strategic opportunities and challenges facing BT Group whilst also getting into the detail of complex operational and policy issues.

The team is about so much more than compliance; it’s an opportunity to shape our products, services and the future regulatory environment, in support of BT’s goals and in-line with regulatory strategy.

We work closely with lawyers, product managers, economists, commercial and service teams, the front line, and colleagues across BT Group, to develop and implement important regulatory plans and policies. It means bridging different, sometimes conflicting, perspectives and coming to balanced judgements.

We advise senior leaders, with our insights and recommendations helping them understand regulatory risks and opportunities – on issues as diverse as consumer fairness, pricing, scam prevention, network security and resilience, legacy migrations, the 999 service, support for vulnerable customers, online safety, and emerging topics in digital markets.

The career backgrounds of colleagues in the team are broad, with many coming from commercial or service roles – bringing hugely valuable business, customer and operational insight – as well as those with strong regulatory and public policy experience in telecoms and beyond.

What you’ll be doing

• Working with internal and external stakeholders (principally Ofcom) to deliver regulatory and business outcomes.
• Providing excellent, risk- and evidence-based regulatory advice to business stakeholders to support Group and unit objectives with an understanding of operational/commercial implications – recommending regulatory positions, tactics and strategy.
• Identifying regulatory opportunities and risks, advising and supporting BT to how best to address them.
• Managing key regulatory projects, owning processes, pre-empting risks.
• Preparing high quality, persuasive materials for regulatory meetings/briefings and consultation responses.
• Responding to statutory information requests from regulatory bodies.
• Representing BT Group externally at industry events.

Essential Skills / Experience

• Successful management of regulatory, policy or other complex projects across multi-disciplinary teams.
• Strong communication skills: an ability to take complex topics/problems and distil them into plain English, craft a compelling story which changes people’s minds or drives them to action.
• Great relationship building: able to influence internal and external stakeholders through a variety of channels – and become known as a trusted advisor/critical friend.
• Problem solving: able to proactively identify areas for improvement and work collaboratively to come up with workable solutions.
• Analytical skills: collate and interrogate data sets and documents, and draw conclusions. Not afraid to challenge data owners.

Desirable Skills / Experience

• Experience of strategy, regulation or policy development / implementation.
• Strong understanding of the key issues in telecoms regulation.
• Good understanding of communications and/or technology markets or other regulated markets.
• Good understanding of commercial drivers for a telecoms operator’s networks and customer-facing business units.

Our Package

• Annual on-target bonus 10% (personal and company multipliers)
• BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
• Life Assurance
• Direct share scheme
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
• My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers
• Discounted EE TV including TNT Sport and the NOW Entertainment membership
• Great support for working parents including pay whilst on maternity, adoptive, and paternity leave
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• 25 days annual leave (not including bank holidays), increasing with service with buy holiday option
• Volunteering days so you can give back to your local community
• Brand new electric vehicle salary sacrifice arrangement, known as 'My EV'

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.