Project/Programme Manager

Job Description

Locations Considered: UK Wide

We operate a hybrid model of 3 days in the office and 2 days working from home, please only apply if you are comfortable with this arrangement.

Why this job matters

We are seeking an experienced and talented Project Manager to lead our Contact Centre as a Service (CCaaS) projects. As the Project Manager, you will play a crucial role in overseeing the implementation and successful delivery of our CCaaS solution. You will be responsible for managing all aspects of the project, from planning and coordination to resource allocation, leading a dedicated cross functional team. You will have a proven track record of successfully managing CCaaS projects and possess strong leadership and communication skills. Candidates must have hands on experience with at least one enterprise Contact Centre technology such as Genesys, Avaya or Cisco. You will have current Security Clearance.

What you’ll be doing

• Lead the end-to-end implementation of the Contact Centre project, ensuring successful delivery within scope, budget, and timeline.
• Accountable for complex budget management up to £10 million
• Accountable for ensuring that defined methodologies, processes and tools are consistently applied across the projects in scope, in-line with the overall standards set by the PMO.
• Manages project risk for BT and customers with an ability to use and adapt recognized project management methods and processes depending on elements of the risk profile and governance needs.
• Collaborate with stakeholders, including cross-functional teams, to define project objectives, requirements, and deliverables.
• Understanding the customer business context and the impacts the programme has on successful business outcomes
• Supports project / programme communication with stakeholders with timely reporting on performance and where decision making is required, providing all the information needed to enable well informed decision making.
• Identify and mitigate project risks, proactively addressing issues to minimize impact on project deliverables.

What we'd like to see from your CV

• In-depth knowledge of CCaaS software and its implementation processes.
• Commercially and financially astute and able to seize opportunities to improve profit or new business.
• Great stakeholder management skills. Ability to work with multiple internal and external partners to deliver great outcomes for our customers and business.
• Excellent leadership abilities, with a track record of successfully managing cross-functional teams.
• Proactive problem-solving skills and ability to make critical decisions under pressure.
• Experience as a Project Manager, delivering complex solutions. The value of delivery (Not contract) will typically have been between £5 Million and £20 Million

Benefits

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

Benefits of working for BT include:
• 10% on target annual bonus
• BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
• X4 Salary Life Assurance
• Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
• 25 days annual leave (not including bank holidays), increasing with service
• Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks paid carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes
• Discounted broadband, mobile and TV package
• Access to 100’s of retail discounts including the BT shop

Flexible Working
This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.