PMO Change Manager

Job Description

About the role

At BT Business, we're supporting some of the UK's most critical customers through large-scale transformation programmes. As a PMO Change Manager, you'll play a pivotal role in ensuring change demand is governed, prioritised, and delivered effectively across a complex customer environment.

Working within a fast-paced programme team, you'll lead PMO activity across a portfolio of change initiatives, providing governance, reporting, risk management, and stakeholder coordination. You'll be responsible for creating visibility across the change lifecycle, ensuring financial controls are maintained, and helping BT and our customer achieve successful business outcomes.

This is a fantastic opportunity for an experienced PMO professional who thrives on bringing structure, insight, and control to complex change environments.

What you’ll be doing

• Leading PMO governance across a portfolio of customer change initiatives.
• Managing and facilitating governance forums, ensuring change demand is reviewed, prioritised, and tracked effectively.
• Establishing and maintaining accurate reporting, dashboards, and management information to provide clear programme visibility.
• Owning RAID management processes, driving mitigation actions and escalating risks where required.
• Creating and maintaining a single source of truth for programme and change data.Working closely with project managers, delivery teams, finance, contract managers, customer PMO teams, and wider stakeholders to coordinate successful delivery.
• Supporting commercial governance by tracking costs, validating financial information, and ensuring billing readiness.
• Managing stakeholder communications and expectations across both BT and customer organisations.
• Driving continuous improvement within PMO processes, controls, and reporting frameworks.

Essential Skills / Experience

• Eligibility for UK Security Clearance (and sole British citizenship)
• Proven PMO experience within a complex programme, portfolio, or change environment.
• Strong governance and reporting expertise, including the creation of meaningful dashboards and management information.
• Experience facilitating governance meetings and working with senior stakeholders.
• Demonstrable RAID management experience.
• Strong data management skills with the ability to maintain accurate programme controls and reporting.
• Excellent stakeholder management skills, with experience building effective relationships across multiple teams and organisational levels.
• Strong analytical and problem-solving skills, with the ability to identify risks, dependencies, and opportunities for improvement.
• Experience coordinating multiple workstreams and managing competing priorities in a fast-paced environment.

Desirable Skills / Experience

• Experience within telecommunications, technology, or managed services environments.
• Knowledge of customer-facing transformation or change delivery programmes.
• Financial governance experience, including cost tracking, invoicing, and commercial controls.
• PRINCE2, P3O, MSP or equivalent project/programme management qualifications.
• Experience leading or mentoring PMO professionals.
• Familiarity with portfolio management, resource planning, and demand management processes.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life.
You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus
• 25 days Holiday
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Ready to connect for good and help shape the future? Apply now.

With over 180 years of heritage, BT Business has brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers in the UK

We’re a leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We are Customer-First Challengers, who are Committed, Clear and Connected. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.