In-life 24/7 Operations Professional

Job Description

Job Req ID: 58630

Posting Date: 20th May 2026

Closing Date: 5th June 2026

Location: Sheffield

About the role

Shift pattern: 12‑hour shifts on an 8‑day cycle — 2 days, 2 nights, 4 days off, and a remote final night shift for balance

What you’ll be doing

• Providing incident support for the day-to-day running of the infrastructure estate within Enterprise Cloud
• Deploying changes to support the business on Enterprise Cloud Infrastructure
• Implementing service requests to support the business on Enterprise Cloud Infrastructure
• Collaborating with our vendors to resolve complex faults.
• Collaborating with Application Support and Service Management teams to troubleshoot high impact incidents.

Desirable Skills / Experience

You could be the ideal candidate for this role if you possess a strong ability and passion for learning and growth, coupled with a proactive approach and we can teach you rest. This is a fantastic opportunity to thrive in a dynamic environment and make a significant impact. We believe in nurturing talent, so we will provide comprehensive training and support to help you develop the skills you need to succeed. Join us and grow with a team that values your potential!

• Strong problem-solving and analytical abilities with proficiency in managing Linux operating systems and virtual and physical hardware.
• Experience of Linux Operating Systems via command line.
• Experience of working with virtualisation technologies such as VMWare ESX, Microsoft Hyper-V or Kubernetes
• Eagerness to learn and grow professionally.
• Self-motivated with a proactive approach
• Demonstrated commitment to driving improvement in processes and systems.
• Sound knowledge of Incident and Change Management processes, with familiarity in using ServiceNow being desirable.
• Effective communication skills, both verbal and written, with the ability to clearly explain complex technical concepts to stakeholders at various levels of technical expertise.

Our Package

• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• Life Assurance Cover
• Exclusive colleague discounts on our latest and greatest BT broadband packages, BT TV with TNT Sports and NOW Entertainment
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.