Business Change & Commercial Specialist

Job Description

This role is based our of our Birmingham, Snowhill office Only

Hybrid Working: 3 days in the office, 2 days wherever

Why this job matters

Our purpose is to use the power of communication to make a better world; for each other, for our customers, for society and our communities. This role provides the commercial discipline and portfolio transparency needed to run the Fixed Networks change and investment pipeline effectively. By owning the Portfolio, Front Door data, benefits ledger, KPI pack and TLR/TLC integration with the wider team, the role ensures leaders have accurate, timely insight to prioritise demand and track value. It safeguards commercial spend through PO/invoice management, vendor value‑for‑money metrics, and clear weekly dashboards and reporting. This ensures strategic decisions are evidence‑based, risks are surfaced early, and vendor and portfolio performance remain tightly controlled.

This role ensures we deliver Service and/or infrastructure against the relevant SLA and business needs. This is executed by

• The PO and invoice schedule, ensuring commercial commitments are forecasted, tracked, and aligned to budget.
• The Front Door dataset, validating inputs and maintaining a single source of truth for new demand and prioritisation.
• The portfolio and commercial benefits ledger, tracking value, savings, cost avoidance and KPIs across all workstreams.
• The integration of TLR/TLC data with wider performance and commercial reporting, ensuring consistency and auditability.
• Vendor value‑for‑money metrics, performance scorecards and commercial health indicators.
• Weekly reporting and dashboards that provide visibility of spend, delivery performance, portfolio health, risks, and benefits.

Stakeholder management is crucial to the job, you will produce reports, brief the wider organisation on progress and ensure our suppliers are well informed

What you’ll be doing

• Implements Business Change strategy across the multi-programme and project teams delivering functional and technical change to the BT Group.
• Executes a range of activities in delivery of the multiple Business Change workstreams embedded within programme and projects.
• Ensures participation and support in the development and implementation of the BT Group’s strategic projects.
• Champions, continuously develops and shares with team knowledge on emerging trends and changes in Change & Transformation.
• Participates in the development, communication and implementation of new principles, policies, and processes across the BT Group ensuring stakeholder visibility.
• Implements the delivery of change initiatives such as training, communication and change enablement.
• Executes the analysis of complex data, including interpreting and recognising trends and patterns, comprehension of complex information, and identifying additional data sources or best practice to help devise solutions.
• Enables the business through organisational and change portfolio context, creating connectivity to change happening elsewhere in the group.
• Ensures change needs are understood and appropriately planned for in the change portfolio.

Skills you'll need

• Commercial Analysis – Evaluates costs, options, and scenarios to inform commercial recommendations.
• Contract & Vendor Support – Supports contract changes, supplier reviews, and valueformoney assessments.
• Business Case Development – Builds clear cases with financials, risks, and expected benefits.
• Budget Tracking & Forecasting – Monitors spend, forecasts variances, and highlights commercial risks.
• Benefit Realisation – Tracks delivery of financial and nonfinancial benefits against plan.
• Business Acumen – Applies understanding of business strategy, performance drivers, KPIs, and operational levers.
• Financial Acumen – Uses financial principles to manage budgets, cases, forecasts, and programme/ projectlevel financials.
• Business Process Improvement – Simplifies and optimises processes to deliver measurable efficiency gains.
• Stakeholder Management – Builds alignment and manages expectations across crossfunctional teams.
• Data & Insight Analysis – Uses data to evidence decisions, benefits, and commercial recommendations.
• Communication – Distils complex change and commercial topics into clear, targeted messaging.
• Project & Programme Delivery – Plans, tracks, and reports on progress, risks, and outcomes.
• Organisational Transformation – Supports adoption of new ways of working, systems, and behaviours.
• Business Analysis – Captures requirements and maps processes to shape effective change solutions.
• Problem Solving – Identifies root causes and proposes practical, evidencebased actions.
• agile & PI Planning – Operates within agile cycles and prepares inputs for PI/portfolio planning.
• Workshop & Facilitation – Designs and runs sessions that unlock decisions and drive alignment.

Experience you'll have

• Built and presented business cases with cost models, options, risks, and benefit projections, and followed through into benefit realisation tracking.
• Handson budget tracking & forecasting (Opex/Capex awareness, variance analysis, monthly reporting), escalating risks with recovery actions.
• Exposure to contracts, suppliers and procurement (SoWs/CRs, basic commercial evaluation, valueformoney and performance reviews).
• Demonstrable financial and business acumen (understands KPIs, drivers of performance, and applies financial principles to projects/programmes).
• An understanding of finance structures and reporting systems.
• Ability to deal with multiple competing suppliers.
• Ability to effectively matrix manage geographically dispersed people, including matrix management
• Ability to translate complex issues into simple explanations
• Uses data analysis to evidence issues, quantify benefits, and inform commercial recommendations (comfortable with Excel/ PowerBI-level analysis).
• Strong business analysis foundations (requirements elicitation, process modelling, acceptance criteria, traceability).
• Excellent JIRA, and PowerPoint skills
• Communication – Experience of communicating and presenting to Director level stakeholders progress, risks and issues of key programs.
• Stakeholder Management – Experience of working with other organisations in BT, both internal and external to technology
• Delivery management – You drive for success against delivery commitments, articulating clearly progress, risks, issues and continually seek mitigations to drive for successful outcomes.

Preferred experience that a person in this role is likely to have

• 3–5 years in business change, BA/PO, delivery or commercial analyst roles (or equivalent mix), including at least one sizeable change landing.
• Evidence of measurable outcomes (e.g., % efficiency gain, £ benefit realised, cycletime reduction).
• Practical experience with business cases + budget tracking, not just theory.
• Demonstrable stakeholder influence beyond immediate team (e.g., working with Finance/Procurement or external suppliers)

Benefits

At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity.

• Tailored training and development opportunities to continue to build your career
• 10% on target bonus
• 25 days’ annual leave (not including bank holidays), increasing with service
• Life Assurance
• Pension scheme - If you pay in a minimum of 5% of your pensionable salary every month we will pay in 10%
• Direct Share scheme
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• 50% off EE mobile pay monthly or SIM only plans
• Exclusive colleague discounts on our latest and greatest BT broadband packages BT TV, including TNT Sports and NOW entertainment
• Shared Parental leave - maximum amount of leave you can share with your partner is 50 weeks

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.