Business Analysis Professional

Recruiter: Luke Byrne

Career Grade: E

Internal Closing Date: 23nd July 2026

Locations: Birmingham or Ipswich

Why this job matters

You will play a critical role in turning strategic network priorities into clear, actionable requirements that our delivery teams can confidently execute. By providing structured analysis, mapping end‑to‑end processes, and translating complex needs into solutions, you will ensure that our products, systems and workflows are built on a foundation of clarity, accuracy, and measurable value. Working closely with planning, integration, operations, product owners and development teams, you will help shape the capabilities that modernise our network, streamline delivery, and improve performance across the Plan & Build lifecycle.

What you’ll be doing

Leading improvement and CI squads to solve operational problems.
• Gather, analyse and document business and technical requirements to ensure solutions meet stakeholder needs.
• Facilitate workshops and stakeholder engagement to define requirements, user stories, process maps and acceptance criteria.
• Using data to design scalable, efficient and user-focused processes that support business objectives. You’ll be looking for opportunities to simplify, automate and introduce service improvements.
• Identify risks, assumptions, dependencies and impacts in a data driven way. You’ll ensure our developments are adhering to governance.
• Communicate progress, outcomes, and benefits clearly to support business readiness and adoption activities.

Skills and Experience

• Transformation and change: skills to lead and support transformational change relating to network build processes.
• Senior influencer: must be able to engage, influence across technical and non technical audiences.
• Improvement focus: skills to analyse, question and challenge the way things are done to optimise processes and deliver excellent outcomes for customers and the business.
• Change enablement: strong demonstrable communication skills. Able to follow process but able to recognise and work through the need to adapt to a rapidly shifting technical environment
• Data Visulisation And Story Telling – skills to translate insight into action.

Experience you would be expected to have
• Utilising business analysis methodologies to improve operations.
• Strong stakeholder management at all levels, including workshop facilitation to capture requirements, build business cases and unlock benefits realisation.
• Agile and Waterfall delivery experiences, ensuring adherence to set KPIs.

Desirable:
• Power BI
• Lean Six Sigma
• AI initiatives

Benefits

• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.