Senior Executive_Quality Audit

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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About this Role

We are seeking an experienced HR Quality Auditor to support the Service Introduction & Quality function within HR Services in Pune. This role is responsible for monitoring, evaluating, and improving the quality and compliance of HR operational transactions, ensuring adherence to standard operating procedures, service level agreements, policy controls, and regulatory requirements.The successful candidate will play a key role in maintaining audit readiness, reducing defects, identifying process improvement opportunities, and strengthening stakeholder confidence, particularly across high-risk and payroll-impacting HR processes. This opportunity is well suited to individuals with experience in HR quality, audit, compliance, reporting, and continuous improvement.

What you’ll do

• Conduct daily quality audits of HR transactions, including both financial and non-financial activities, in accordance with defined sampling methodologies and quality standards.
• Ensure 100% audit coverage for critical and high-risk transactions while applying risk-based sampling approaches where appropriate.
• Review transactions against SOPs, process documentation, policy requirements, system validations, and internal controls.
• Maintain high audit accuracy standards and ensure timely and accurate updates within audit systems and tools, including QuEST.

• Audit Reporting & Analysis

  • Document audit findings with clear categorisation, supporting evidence, and impact assessment.
  • Perform Root Cause Analysis (RCA) to identify recurring issues, process gaps, and defect trends.
  • Prepare and publish daily, weekly, and monthly quality reports, dashboards, and insights using Excel and Power BI.
  • Monitor rework activities, reversals, escalations, and corrective action plans through to completion.

  Stakeholder & Process Governance

  • Deliver constructive, timely, and actionable audit feedback to operational teams and stakeholders.
  • Support internal audits, SOX reviews, EY assessments, and external audit activities through strong documentation and control management.
  • Collaborate with Operations teams, Subject Matter Experts, and Team Leads to strengthen process compliance and control effectiveness.

  Continuous Improvement

  • Identify opportunities for process optimisation, automation, standardisation, and quality enhancement.
  • Support Training Needs Identification (TNI) activities and contribute to refresher learning programmes based on audit outcomes.
  • Assist with SOP improvements, governance documentation, control reviews, and process enhancement initiatives.

Who you are

Essential Experience & Qualifications

• 3 to 6+ years of experience in HR Quality, Audit, Compliance, or related operational quality functions.
• Graduate or Postgraduate qualification. Candidates with HR expertise, MBA (HR), or BE qualifications are preferred.
• Strong knowledge of HR operational processes and quality assurance principles.
• Proficiency in Power BI and Power Apps.
• Advanced Microsoft Excel skills with experience in reporting and data analysis.
• Strong verbal and written communication skills.
• Experience performing quality reviews, compliance assessments, and root cause analysis.

Desired Experience

• Experience supporting business process improvement, value realisation, and strategic planning initiatives.
• Familiarity with process management and process mining tools such as Signavio, Celonis, or ARIS.
• Working knowledge of SAP-based platforms including SuccessFactors, Employee Interaction Centre (EIC), and related HR systems.
• Experience supporting audit governance, risk management, and operational excellence programmes.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to work within a global HR Services organisation supporting quality excellence and governance.
• Exposure to high-impact HR operational and payroll-related processes.
• Involvement in internal and external audit activities, including SOX and EY reviews.
• Opportunities to drive process improvements, automation, and operational transformation initiatives.
• Collaborative engagement with HR Operations, SMEs, Quality Leads, and global stakeholders.
• Experience in data-driven decision-making through quality analytics and reporting.

What skills you will learn

• Advanced HR quality assurance and compliance management practices.
• Audit planning, execution, reporting, and control monitoring techniques.
• Data visualisation and reporting capabilities using Excel and Power BI.
• Root Cause Analysis (RCA), defect reduction, and continuous improvement methodologies.
• Process governance, risk mitigation, and audit readiness frameworks.
• Process mapping and conformance analysis concepts using industry-standard tools.
• Stakeholder management and quality coaching techniques.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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