Product Operations Manager (Roaming)

Job Description

Role Purpose

The Roaming Wholesale & Operations Manager is responsible for the endtoend operational, commercial, technical and regulatory management of Vodafone Ireland’s roaming services. The role requires an thorough understanding of wholesale roaming agreements, billing, rating systems, partner operations & GSMA compliance related activities.

This role ensures that Vodafone Ireland delivers compliant, highquality and commercially effective roaming experiences for visiting roamers and Vodafone Ireland customers travelling abroad, while managing a wide and complex ecosystem of partners, platforms and industry bodies.

Key Responsibilities

Roaming Operations Management

• Manage daytoday relationships and correspondence with roaming partners
• Oversee & timely implementation of key updates from our roaming partners, ensuring compliance with GSMA guidelines.
• Maintain roaming partner records, member lists, and notifications on GSMA platforms.
• Support management of inbound and outbound roaming quality via the Vodafone Group technical teams
• Manage customer care escalations across all consumer brands and sub-brands
• Ensure Business Continuity Planning for roaming services.

Wholesale and Retail Management

• Act as primary contact for our centralised roaming services team, oversee traffic planning to support detailed budgeting and centralised partner negotiations.
• Approve and manage steering of roaming changes and network blocking requests.
• An understanding of roaming billing systems & tools to support configuration updates and provide internal teams with insights and intelligence needed to resolve issues, support with troubleshooting and financial analysis.
• Own consumer and business roaming propositions across all brands.
• Ensure accuracy of roaming information provided directly and indirectly aligns correctly to all market propositions, regulations and customer experience standards.

Job Requirements

Experience

• Extensive experience in roaming operations and good understanding of wholesale roaming management.
• Experience with roaming billing systems (WRM, Syniverse reporting, TAP, NRTRDE standards or equivalents) would be desirable
• Background in telecom network operations, routing, IREG/TADIG, VoLTE roaming and service testing.
• Experience handling GSMA compliance processes and standards.
• Proven leadership working with crossfunctional teams
• Experience preparing commercial insights, financial reports, and supporting senior leadership decisions.

Technical Knowledge & Tools

Strong understanding of:

• GSMA International Roaming Agreements and GSMA standards
• Network routing & roaming architecture
• VoLTE & 5G SA roaming standards
• Billing roaming standards, processes and rating logic
• Partner configuration, SGSN/node identification

Ability to work across diverse data formats and systems.

Proficiency in creating reports, presentations and business insights.

Behavioural Competencies

• Customer Obsessed – Ensures seamless roaming for customers across all brands.
• Commercially Focused – Understands revenue, cost, margin and regulatory impacts.
• Analytical & Insight Driven – Identifies trends, issues, opportunities from large datasets.
• Execution Excellence – Manages highvolume operational tasks with precision.
• Curious & SelfStarter – Proactively improves processes and solves complex issues.
• Creative Problem Solver – Navigates regulatory, operational and technical challenges.

When choosing us……….

When you join the Vodafone Team, you will have the chance to grow your career while also experiencing some serious benefits!

Some of the benefits that you will receive along the way are:

• Competitive Salary
• Flexible working (times and location) is part of our culture where your hours can facilitate your personal work-life balance
• Generous Employer Pension contribution
• Free Phone Bill – When you join the team, your phone bill is on us! You will also receive mobile phone purchasing discounts
• Learning and Development – We provide extensive training to all of our employees so they can progress in their careers! There is also the Vodafone University where our employees can gain incredible skills!
• Exclusive Family and Friends Discounts – Receive additional discounts for you, your Family and Friends on Vodafone Products!
• 23 days annual leave and 3 charity days off – PLUS a dedicated day off for your birthday
• Access to our Wellness centre including free access to our Gym,health and wellness centre and external practitioners