Roaming Operations Engineer - Pune-VOIS

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal

About this role

We are seeking a Roaming Operations Engineer to provide 24x7 first-line technical support for Vodafone’s International Roaming platform. This role is responsible for real-time alarm monitoring, incident management, first-level triage, and coordination with global resolver teams across the entire incident lifecycle. The individual will support critical roaming services including SS7 signalling, LTE/VoLTE, 5G, CAMEL, and centralised value-added services, ensuring seamless international connectivity for Vodafone markets and partners

What you will do

• Monitor and troubleshoot international roaming services to maintain seamless functionality.
• Apply in-depth technical knowledge of core network parameters and optimisation across 2G, 3G, 4G, and VoLTE.
• Manage proactive and reactive incidents within agreed SLAs to ensure an excellent customer experience.
• Identify and support automation opportunities by analysing existing processes to reduce manual efforts and enhance service outcomes.
• Utilise strong analytical skills to investigate and resolve network KPI degradations and customer concerns.

Who you are

• An engineering graduate with 2–4 years of experience in roaming technologies.
• Skilled in core network protocols and technologies, including SS7, SMS/SMPP, and LTE.
• Experienced in troubleshooting core platforms such as STP and DRA/DEA.
• Equipped with a strong understanding of how roaming platforms interwork with traditional core networks.
• An effective communicator with excellent spoken and written English skills.

Analytical, detail-oriented, and capable of resolving complex technical challenges

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

• Opportunity to work on cutting-edge international roaming and signalling technologies.
• Exposure to multi-country operations and advanced telco infrastructure.
• A collaborative environment that encourages innovation, process improvement, and automation.
• A platform to grow your expertise in core networks, roaming services, and incident management.

What skills you will learn

• Advanced troubleshooting techniques for global roaming services.
• Hands-on experience with core network platforms such as STP, DRA/DEA, and signalling protocols.
• Skills in automation identification and implementation within operational areas.
• Enhanced analytical capabilities for KPI management and technical diagnostics.
• Cross-functional coordination and incident lifecycle management in a global telco environment.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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