VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
We are seeking an experienced Oracle OSS Fulfilment technical specialist to provide technical leadership and end-to-end operational ownership across Oracle Order and Service Management (OSM), Oracle ASAP and Oracle Unified Inventory Management (UIM).
You will help ensure 24x7 availability, stability and reliable execution of telecom order orchestration, service fulfilment, inventory management and network activation processes hosted primarily on Linux/VM infrastructure.
The role requires deep L3/L4 troubleshooting across OSM order orchestration, UIM inventory and ASAP activation, alongside Oracle WebLogic administration, Dynatrace observability, database troubleshooting, automation, service transition and cross-domain incident recovery.
Oracle OSS Fulfilment Operations : Own the operational health and availability of OSM, ASAP and UIM.Ensure reliable end-to-end order orchestration, fulfilment, inventory and activation.Act as a senior technical escalation point for complex fulfilment incidents.Lead platform capacity, service-health and operational risk reviews.Support achievement of agreed SLA and SLO commitments. And OSM Operations : Operate and troubleshoot Oracle OSM and WebLogic environments.Diagnose stuck, failed, suspended and slow-moving orders.Troubleshoot order decomposition and orchestration.Analyse task execution, transitions, automation plug-ins and order data.Deploy and troubleshoot OSM cartridges.Monitor order throughput, fallout, latency and backlog.Drive controlled recovery of failed orders.
ASAP and UIM Operations : Monitor and troubleshoot ASAP activation, including SARM, NEP, server processes and network-element interfaces.Investigate activation command failures, timeouts, rejects and network-element communication issues.Support activation cartridges and associated configurations.Troubleshoot UIM inventory allocation, resource reservation, inventory locks and data consistency.Support UIM cartridge deployment and logical and physical resource management.
Automation, SRE and Lifecycle : Automate stuck-order identification, diagnostics, application health and JMS,queue monitoring.Develop operational automation using Shell/Bash, Python and WLST.Automate appropriate repetitive order-recovery activities.Apply SRE principles to improve reliability and reduce operational toil.Plan and execute WebLogic and product CPU/PSU updates.Coordinate OSM, ASAP and UIM patchsets and pre/post-patch validation. And Service Transition and Technical Leadership : Lead service transitions into BAU.Define technical knowledge-transfer and production-readiness criteria.Ensure monitoring, runbooks, access, support models and recovery procedures are production-ready.Support early-life service stabilisation.Mentor L2,L3 engineers and encourage knowledge sharing and cross-skilling.
You bring strong hands-on expertise in:
You are comfortable working across complex telecom fulfilment environments, coordinating technical recovery across multiple platforms and teams, and using observability and automation to improve service reliability.
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
This role provides an opportunity to:
The role offers opportunities to further develop:
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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