Manager Merchant HVC Strategic Accounts

Job Description

Role Purpose

Responsible for driving M-Pesa merchant payments ecosystem and develop cashless society through Initiatives that will grow and promote merchant payments across the high value and strategic merchants. Create and execute HVC merchant payment strategy & provision of expert knowledge. Interacts with other teams within the function or work area, plans and controls resources required for delivery

Key Accountabilities

• Create and execute HVC & Strategic merchant acquisition and retention strategy (both online merchants and offline
• Create and execute marketing & promotion strategy to increase customer adoption
• Identify opportunities and develop new products, using data and insight to establish the consumer’s problem or unmet need
• Build a merchant payments ecosystem and VAS services that will attract merchants and drive adoption
• Ensure delivery of all Merchant payment targets mainly active merchants and customers, revenue, transaction value and volumes, and other payment channels targets
• Develop and maintain long term relationships with partners through excellent customer service and support

Core Competencies, Knowledge and Experience

• Project Management – experience with management of project, teams & achieving deadlines
• Commercially astute – solid understanding of market, competitor, & business
• Strategically Oriented – solid understanding of the integrated set of products and services included within the merchant business portfolio;
• Strong Analytical skills – able to assess reports, identify issues, root cause, and recommend solutions, expert spread sheet skills
• Financial Management – develop and manage budgets, drive down costs wherever possible.
• Inspirational Leadership – develop and maintain great working environment throughout Merchant section
• Presentation and communication skills – superior, both written and oral. Experience in report writing expert word processor and PowerPoint skills a distinct advantage

Must have Technical/Professional Qualifications:

• 3+ years’ experience in related industry in a managerial role
• Bachelor degree in Business Administration, Economics, Marketing or its equivalent.
• Strong analytical skills and business acumen.
• Build and maintain relationship with key stakeholders in the value chain.
• Telecommunications experience would be advantageous.
• Project knowledge and experience would be advantageous.

Key Performance Indicators

• Active HVC & Strategic Merchants Market, Value & Revenue share
• Accurate and timely delivery of the HVC Merchant plans specified on the calendar
• End to end execution of HVC Merchants propositions and engagement plans
• Quality of support and stakeholder alignment