IOT Resident Engineer

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Joining Vodafone IoT’s team means being part of a growing, purpose-driven organisation at the forefront of innovation. Our teams are made up of curious minds, problem-solvers, and forward-thinkers across the world who thrive in a collaborative, high-performing, inclusive environment.

What you’ll do

As an IoT Resident Engineer, you’ll be the trusted technical partner for some of our most important global customers, owning their IoT solutions once they’re live and ensuring they continue to perform at their best. You’ll act as the single technical point of contact, building strong relationships with customers and working closely with teams across Vodafone to resolve issues, improve performance and deliver an outstanding service experience.

You’ll take responsibility for the day‑to‑day technical health of customer solutions, managing incidents, overseeing service levels and driving continuous improvement plans from idea through to completion. You’ll translate complex technical topics into clear, meaningful conversations for customers, while also representing their needs internally and coordinating the right experts to deliver solutions.

Alongside this, you’ll play an important role in shaping the future of customer solutions — supporting account teams during renewals and pre‑sales conversations, identifying opportunities to enhance services, and ensuring contractual commitments are met. You’ll keep customer documentation accurate and up to date, capture lessons learned, and help strengthen Vodafone’s Global IoT support capability for the long term.

Who you are

We’re looking for someone who enjoys combining technical expertise with relationship‑building, and who thrives in a collaborative, customer‑focused environment. You don’t need to tick every box — we value potential, curiosity and a willingness to learn just as much as experience.

• Experience working in a customer‑facing technical role, ideally supporting large or global organisations
• Strong knowledge of IoT connectivity and mobile networks (such as LTE, 5G and GSM), with a solid understanding of networking fundamentals (TCP/IP, routing, protocols)
• Confidence communicating complex technical topics clearly to a wide range of audiences, including senior and C‑level stakeholders
• Proven ability to manage service delivery, SLAs and KPIs in a technology environment
• A collaborative mindset, comfortable working with cross‑functional teams and external partners
• A proactive, organised approach with the ability to stay calm and solution‑focused in high‑pressure situations
• An interest in continuous improvement, innovation and developing your own skills as technology evolves

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including fully remote working and generous parental leave. ou'll also enjoy Spirit Days every year to focus on your personal development and wellbeing, plus a host of other great benefits too.

Discretionary yearly bonus: 10%
Hybrid or fully remote working
Annual leave: 28 days + bank holidays
Enjoy working up to 20 days a year from abroad
Charity days
Wellbeing: Spirit Days to focus on wellbeing and personal development
Maternity leave: 52 weeks out of which the first 13 weeks are fully paid followed by 26 weeks of half pay and 6 months - working 4 days, getting paid 5
Paternity leave: 16 weeks fully paid
Private pension: You can contribute up to 5% of your basic pay with 2:1 matching from Vodafone up to 10%.
Voluntary Private Medical and Dental insurance plans.
Additional discounts: Vodafone retail, gym, cinema, cycle to work, season ticket loan

Who we are

With more than 200 million device connections around the world, Vodafone IoT is a global leader in managed IoT connectivity – connecting people, places and devices. We help create a smarter, more sustainable, and more connected world - from enabling smart cities and autonomous vehicles to transforming healthcare, agriculture, and logistics. Our work shapes the digital future of businesses – allowing them to effectively manage and monitor their operations using IoT. As a global leader in IoT connectivity – operating in more than 180 countries across the globe - we empower individuals, businesses, and entire industries to unlock their potential through technology that’s secure, scalable, and future-ready. Vodafone IoT is a subsidiary of Vodafone Group.

Vodafone Group is a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn’t a concept; it’s lived, breathed, and cultivated through everything we do. You’ll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We’re committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to the Application adjustments section of our careers website for guidance.

Together we can.

#Li-Hybrid #IoT