Global IOT Service Expert - German Speaking - VOIS

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About this role

We are seeking a Global IoT Service Expert to lead the in-life service relationship for Vodafone’s most strategic global IoT customers. This role acts as a trusted advisor, owning the service end to end at account level and working with multiple teams to deliver strong customer outcomes. You will provide IoT service management, governance, and continuous improvement across complex, large-scale solutions, work with senior stakeholders, shape service strategy, and ensure contractual, operational, and customer experience outcomes are consistently delivered.

What you’ll do

• Own the end-to-end IoT service experience for assigned global customers.
• Act as the main service contact for customers and build strong working relationships.
• Lead service reviews and quarterly business reviews with customers.
• Provide service governance across incident, change, and problem processes.
• Own escalations and service-related decisions.
• Use service data and trends to identify risks and improvement opportunities.
• Drive continuous service improvements together with operational and technical teams.
• Ensure services are delivered in line with agreed SLAs, KPIs, and contractual commitments.
• Work with commercial teams to support customer growth and service adoption.

Who you are

• Fluent in English and proficient in German.
• Experienced in service ownership, service delivery, or customer-facing roles within complex B2B or enterprise environments, ideally in IoT or technology services.
• Comfortable working with senior customer stakeholders and internal leadership teams.
• ITIL v3 Foundation certified, with practical experience applying service management frameworks.
• Confident in coordinating projects and virtual teams within a matrix organisation.
• Technically knowledgeable across IoT operations and service management, including WAN, LAN, SDN, security, and mobile network technologies.
• Familiar with managed services and end-to-end service governance models.
• Analytical and data-driven, able to interpret complex datasets and clearly explain service performance and trends.
• Collaborative and solution-oriented, comfortable working in demanding, fast-paced environments.
• Experienced in vendor and partner management, as well as cross-functional collaboration.
• Educated to degree level or equivalent professional experience, with exposure to IoT modules, LPWA technologies, and mobile networks.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to work with some of Vodafone’s largest and most complex global IoT customers.
• Exposure to cutting-edge IoT technologies and large-scale international service environments.
• A role with high visibility and influence across Vodafone’s global IoT ecosystem.
• Collaboration with diverse, expert teams across multiple countries and cultures.
• A supportive environment focused on learning, improvement, and shared success.

In return we provide you with

• A dynamic environment where innovative ideas are always welcome
• A collaborative community where your professional goals and work are supported by a diverse team
• Access to internal and external trainings via other providers
• A supportive internal coaching and mentoring culture
• Corporate assets including a laptop and mobile phone with One Business Mobile Superior subscription (unlimited voice, text message, and data within the EU)
• Cafeteria package
• Private Medical Services
• Employee Assistance Program to support your wellbeing and mental health
• Life and accident insurance
• You can work remotely overseas for 20 days a year
• 16 weeks fully paid parental leave. This applies to all non-birthing partners who become parents due to birth or adoption
• You and your family members can enjoy several discounts from our partners
• You will be working in a hybrid model, which means 3 days working from home with 2 days office visit per week

What skills you will learn

• Advanced global IoT service governance and customer lifecycle management.
• Senior stakeholder engagement and advisory skills at enterprise level.
• Service optimisation techniques across complex, multi-vendor IoT environments.
• Commercial awareness linked to service delivery and customer value creation.
• Enhanced data analysis and service performance management capabilities.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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