IoT Fraud & Investigation Lead

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an IoT Fraud & Investigation Lead to drive Vodafone’s Fraud Management Strategy and manage internal investigations within the IoT entity. This role focuses on identifying, evaluating, and mitigating fraud risks across business processes, products, and services, while ensuring compliance with the Fraud Management Framework and Vodafone Fraud Policy. The individual will act as the main point of contact for Speak Up cases and provide expert guidance on fraud prevention and investigations.

What you will do

• Conduct Fraud Risk Assessments (FRAs) within IoT and maintain a FRA plan aligned with business priorities.
• Evaluate fraud vulnerabilities in new processes, products, and services, ensuring gaps are addressed pre-launch and monitoring is in place post-launch.
• Monitor and analyse emerging IoT fraud trends, providing expert advice and actionable recommendations.
• Design and deliver targeted fraud awareness and training initiatives for stakeholders.
• Act as Security and Forensic expert, collecting and preserving evidence for internal investigations.
• Lead investigations as required, prepare detailed reports, and maintain accurate records and KPIs.
• Ensure all Speak Up cases are escalated to the Group Speak Up Committee.
• Serve as a strategic link between IoT and Group Corporate Security, contributing to cross-functional risk and compliance initiatives.

Who you are

• Experienced in fraud risk management, investigations, internal controls, audit, or compliance functions, with at least 5 years in fraud management and/or investigations.
• Skilled in conducting FRAs, developing anti-fraud controls, and embedding fraud prevention strategies.
• Strong ability to collaborate with technical, product, and business teams to integrate fraud controls into IoT solutions.
• Proven leadership capabilities and ability to deliver in fast-paced, high-growth environments.
• Excellent analytical, influencing, and communication skills, with the ability to produce high-quality reports.
• Broad understanding of mobile and fixed telephony networks; familiarity with IoT products and services is a plus.
• Proficient in Microsoft Office and data analysis tools; professional certifications such as CFE are desirable.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

• Hybrid way of working
• Medical and dental services
• Life and hospitalization insurance
• Dedicated employee phone subscription
• Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget.
• Special discounts for gyms and retailers
• Annual Company Bonus
• Loyalty Programme
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• Getting in on the ground floor of a technology changing company
• We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
• Special Paternal Program - 4 months of paid paternity leave

What skills you will learn

• Advanced fraud risk assessment and investigative methodologies.
• Expertise in forensic evidence handling and compliance processes.
• Leadership in cross-functional risk management and stakeholder engagement.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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