DM_Digital Transformation Support Anlayst

About this Role

We are seeking a Digital Transformation Support Analyst to support the maintenance and continuous improvement of automation solutions and digital tools within Core Transport. This role focuses on providing first-line technical support, ensuring stability of automation workflows, and contributing to the development and deployment of new solutions that enable efficient operations.

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

What you will do

• Act as the first point of contact for automation-related queries and technical issues, ensuring prompt resolution or appropriate escalation
• Support day-to-day operations and stability of automation tools and scripts to minimise downtime and service disruption
• Collaborate with operational teams to gather requirements, document processes, and identify opportunities for automation and process improvement
• Assist in testing, deployment, and monitoring of automation workflows, ensuring alignment with business and quality standards
• Maintain accurate records of automation assets, incidents, and changes to support compliance and continuous improvement
• Contribute to the development of user guides, training materials, and knowledge-sharing initiatives
• Participate in operational reviews and recommend enhancements to improve efficiency and support transformation goals
• Develop knowledge of emerging technologies and automation tools relevant to business needs

Who you are

• Brings 7–8 years of relevant experience in automation support or a related field
• Demonstrates proficiency in Python scripting, including libraries such as pexpect; familiarity with Bash, PowerShell, or Java is advantageous
• Has knowledge of APIs, database management, and SQLPossesses experience in troubleshooting and resolving technical issues
• Understands process automation, digital tools, and exposure to DevOps or software engineering environments
• Has networking knowledge in IP and Transmission; certifications such as Network+ or CCNA are beneficial
• Applies strong analytical and problem-solving skills
• Communicates effectively and collaborates well within diverse teams
• Demonstrates adaptability and a proactive approach to learningIs able to work within 9am–5pm UK hours

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

• Opportunity to work on large-scale digital transformation initiatives within a global organisation
• Exposure to cutting-edge automation tools and enterprise-level workflows
• Collaborative work environment with cross-functional teams
• Continuous learning opportunities and access to knowledge-sharing platforms
• Experience in driving operational efficiency and innovation in telecom networks

What skills you will learn

• Advanced automation design and workflow optimisation
• End-to-end lifecycle management of automation solutions
• Hands-on experience with APIs, scripting, and system integrations
• Process analysis, testing, and continuous improvement methodologies
• Stakeholder collaboration and requirement translation into technical solutions

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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