Business Analyst

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a Business Analyst to support the end‑to‑end analysis, definition, and documentation of requirements for the development and continuous improvement of software products within the Software Infrastructure area. The individual will collaborate closely with Product Managers and technical stakeholders to ensure the delivery of high‑quality business requirements, contributing directly to enhanced service performance and increased satisfaction for business clients. This role also supports the development and refinement of software tools and may undertake basic software development or update activities.

What you will do

• Collect and formalise business requirements for new or enhanced software systems.
• Validate and refine requirements through collaboration with cross‑functional teams involved in software and business product development.
• Contribute to the creation and alignment of technical and functional specifications, maintaining continuous communication with implementation stakeholders (e.g., Project Managers, Scrum Masters, Service Designers, Solution Architects).
• Analyse, plan, and monitor implementation activities in alignment with the agreed traceability matrix.
• Ensure qualitative, timely delivery of business requirements across both Agile and Waterfall methodologies, supporting increased customer satisfaction.
• Coordinate traceability and dependencies throughout project execution, proactively identifying risks and supporting mitigation.
• Analyse data produced by software applications and define relevant processes.
• Facilitate training sessions and workshops with impacted teams following system launches or modifications.

Who you are

• Experience in telecommunications or Shared Service Centres is beneficial.
• Experience in New Product Development.
• Knowledge of IT methodologies or process models such as ITIL is an advantage.
• Fluent English (minimum B1).
• Strong communication skills and adaptability.
• Understanding of Agile and Waterfall frameworks, including SAFe.
• Familiarity with ARIS, Business Process Framework, ITIL, ISEB, Jira, Jama, and Confluence.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

• Hybrid way of working
• Medical and dental services
• Life and hospitalization insurance
• Dedicated employee phone subscription
• Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget.
• Special discounts for gyms and retailers
• Annual Company Bonus
• Loyalty Programme
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• Getting in on the ground floor of a technology changing company
• We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
• Special Paternal Program - 4 months of paid paternity leave

What skills you will learn

• Enhanced skills in business analysis, requirement engineering, and documentation.
• Deepened knowledge of Agile, Waterfall, and SAFe frameworks.
• Broader technical understanding of software infrastructure tools and methodologies.
• Improved facilitation, stakeholder management, and collaborative communication.
• Hands‑on experience using industry‑standard tools such as Jira, Confluence, Jama, and ARIS.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Alert

Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.
#JDEnhancedByTARA

Follow us on social media and #StayConnected

• LinkedIn: https://www.linkedin.com/company/vois/
• Facebook: https://www.facebook.com/voisglobal
• Instagram: https://www.instagram.com/voisglobal/