Applications & Services Op. Expert

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

You will join the team that is dedicated to evolving operations to meet the demands of running the Services networks and applications. You will be part of the Corporate Services team, focused on developing solutions that drive the success of Vodafone’s Intelligent Network Services and Platforms. You will be innovative and be part of cross-functional activities with partners in planning, performance, testing, and deploying. Responsible for incident and problem management and develop software solutions with an emphasis on continuous operational improvement and efficiency.

What you’ll do

• Provide service monitoring to ensure service is performing as expected and develop KPIs to measure and monitor service performance and control;
• Manage Incident and Problem: Perform root-cause analysis in production environments. Manage incident and problems with all stakeholders and provide temporary or long-term solutions;
• Change and configuration: Plan, test and deploy major and minor changes of live network according to agreed SLA to deliver business requirements and needs;
• Work as part of cross-functional and multi-market teams to improve and support the development of high quality and resilient services;
• Improve operational processes and achieve efficiency through automation;
• Work as part of a project team embracing difference methodologies and show resilience to adapt and lead the effort to achieve targets or transform the way we do operations.

Who you are

• Science degree in computer science or equivalent;
• Good understanding of unified communications and high availability services;
• Strong analytical and troubleshooting skills in multi-vendor and multi-market environments;
• Proficiency in managing and resolving major incidents, including coordinating with multiple teams and stakeholders;
• Experience in IMS architecture and protocols (SIP, Diameter, HTTP, INAP, LDAP, DNS, DHCP, ISDN, etc);
• Understanding and experience in working with cloud technologies;
• Ability to drive innovation and continuous improvement in service assurance;
• Clear and effective communication with both technical and non-technical stakeholders;
• Experience in leading technical projects and ability to handle multiple works including network integration;
• Support and contribute to the implementation of AI/ML-powered tools for diagnostics and performance monitoring;
• Experience leading technical projects and teams in telecom or network operations;
• Ability to communicate technical concepts clearly to diverse stakeholders;
• Knowledge of RedHat/Linux environment and most common databases, particularly executing complex queries;
• Good knowledge of OneNet service will be valued;
• Fluency in Portuguese and English (written and spoken).

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

• Hybrid Work Model - Flexible hybrid work model with 8-10 in-office days per month, managed by team leaders;
• Vodafone Products and Services - Employees get a mobile phone, free communication plan, data card, and various discounts on services and products;
• Recognition - Recognition programs for innovative, creative, high-potential employees and exemplary behaviors;
• Health and Well-being - Well-being Program offers nutrition and psychological consultations, webinars, workshops, and discounts on various services and products;
• Learning - Access to Communities of Practice and a customizable digital training platform with high-quality content (namely Harvard Business Publishing and Skillsoft);
• Local and International Mobility - Internal recruitment with local and international rotation opportunities across departments and roles.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.