Receptionist - 12 Month FTC - Part Time

Job Description

Contract: 12 Month FTC

Location: We welcome applications from those looking to work 3 days across Tuesday, Wednesday & Thursday, onsite at our Handforth Support Office.

About the Role

The role of Receptionist at our Head Office in Handforth is a vital part of our business, acting as the first point of contact for visitors and colleagues alike. As the face of our company, you’ll deliver a welcoming, professional front‑of‑house experience while providing exceptional customer service every day.

You’ll play a key role in keeping our Head Office running smoothly — greeting guests, managing incoming calls, coordinating mail and deliveries, and supporting the wider team with a variety of administrative and office management tasks. With strong communication skills, a friendly and customer‑centric approach, and the ability to stay organised in a busy environment, you’ll ensure every interaction leaves a positive and lasting impression.

Key Responsibilities – What you’ll be doing

• Create a welcoming and professional front‑of‑house environment, ensuring reception is always clean, organised, and fully stocked
• Greet and manage visitors and contractors, ensuring sign-in procedures and health & safety requirements are followed
• Direct and announce visitors promptly to the correct teams or individuals
• Handle incoming calls, emails, and Teams messages professionally, screening and directing enquiries as required
• Manage mail and deliveries, including logging, scanning, distributing post, and coordinating large deliveries to the warehouse
• Oversee office supplies and stationery, ensuring stock levels are maintained and orders placed when needed
• Support site security, issuing visitor badges, managing access systems, running daily occupancy reports, and escalating any security concerns
• Coordinate the Conference Suite, including bookings, room setup, IT readiness, and post-event cleaning
• Assist with the new starter process, ensuring access, orientation, and resources are arranged
• Support on-site events, sales teams, and trade displays, providing logistical and administrative coordination
• Manage meeting room and off-site Office Hub bookings, resolving queries and optimising space usage
• Log and maintain expenses, receipts, and reports, including debit card and web expense tracking
• Keep process documentation and compliance records up to date, including PPM certificates and PAT testing coordination
• Provide general administrative support, including document preparation, record keeping, and ad-hoc office support

About You – What you’ll bring to the role

You’ll have at least 1 year’s experience in a front‑facing receptionist or administrative role, with a strong focus on delivering excellent customer service. Confident and approachable, you’re a real people person who enjoys being the first point of contact and creating positive experiences for colleagues and visitors alike.

You’re highly organised with the ability to multitask and manage your time effectively in a busy environment. With excellent written and verbal communication skills, you’re comfortable interacting with people at all levels and handling enquiries professionally.

You’re proficient in the Microsoft Office Suite, detail‑focused, and bring strong problem‑solving skills, approaching tasks with a calm, positive, and customer‑centric mindset.

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you.