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At Pets, our aim is to give the nation’s pets what they need to be at their ball-chasing, tail-wagging best. Because we will not rest until every spaniel has a squeezy toy. Every calico has a cat tree. Every rabbit has a run. We are motivated to find the best talent in the Logistics & Distribution industry. Right now, we are looking for an Administrator to join our Goods in Warehouse Team at our Fulfilment Centre in Stafford.
Candidate Profile Summary
We are looking for a highly organised, detail-oriented individual who thrives in a fast-paced distribution environment. The ideal candidate will be confident working with data, systems, people and multiple stakeholders while maintaining a high level of accuracy. Experience within warehouse, logistics, or retail distribution operations would be advantageous, alongside strong Microsoft Excel and administrative skills. This role is pivotal in supporting the efficient operation of the Goods In function and ensuring Pets at Home delivers the highest standards of service to its customers.
Job Description
Front of house for external deliveries
Verify supplier documentation against received stock.
Create and maintain accurate records for all goods received.
Complete delivery booking administration and maintain inbound schedules.
Investigate and resolve delivery discrepancies, shortages, overages, and damages.
Ensure all goods receipt transactions are completed accurately and within agreed timelines.
Process inbound deliveries within the Warehouse Management System (WMS).
Maintain accurate inventory records.
Support stock investigations and reconciliation activities.
Produce reports relating to inbound performance, inventory accuracy, and supplier compliance.
Escalate stock variances to relevant operational teams.
Assist with stock adjustment requests and administrative controls.
Liaise with suppliers, transport providers, and internal departments regarding delivery issues.
Respond professionally to inbound-related queries.
Support supplier compliance processes by maintaining accurate records.
Communicate delays or operational impacts promptly to relevant stakeholders.
Produce daily, weekly, and monthly operational reports.
Monitor and adherence to inbound SLA's
Update tracking documents and operational dashboards.
Support management with data analysis and reporting requirements.
Ensure all administrative databases and filing systems are maintained accurately.
Schedule inbound deliveries through the warehouse booking system.
Manage daily, weekly and seasonal delivery plans.
Experience
Previous experience within an administration role.
Experience working in a warehouse, logistics, supply chain, retail distribution, or FMCG environment.
Experience using Warehouse Management Systems (WMS) or inventory management systems.
Experience handling large volumes of data accurately.
Skills
Excellent attention to detail.
Strong numerical and analytical skills.
Competent with Microsoft Excel, Word, Outlook, and Teams.
Ability to prioritise workload in a fast-paced environment.
Strong communication and interpersonal skills.
Ability to investigate and resolve issues independently.
Good organisational and time management skills.
Personal Attributes
Proactive and self-motivated.
Customer-focused approach.
Reliable and dependable.
Team player with a flexible attitude.
Strong problem-solving capability.
Ability to remain calm under pressure.
What you will get in return
Attractive rates of pay.
Annual Leave (including Bank holidays), with an increase after 2 years continuous service.
An extra day’s holiday when it is your birthday.
Stakeholder pension plan
Personal Health Insurance scheme (if in Pension Scheme)
Life assurance
20% Pets at Home discount scheme after 12 weeks service
Pets’ “Treats” voluntary benefits package
Click here to read our Values & Behaviours
Click here for more details and our benefits
Please note that we reserve the right to close this job advertisement prior to the stated closing date if suitable candidates are identified. We encourage interested applicants to submit their applications promptly.
“Pets just see people. They are not biased, and they do not discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience do not perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!”
#3 BEST WORKPLACE CULTURE
