Factory IT Technician

Job Description:

Ensure delivery of Factory OT/IT related services to the site, provides support and first point of contact for all production OT/IT related systems while following applicable global/regional Factory OT/IT standards. Provide strategy for IT/OT Asset Health Check. Leads implementation of site Factory OT/IT projects. Support site Manufacturing Execution System (MES).

What are we looking for?

Education & Professional Qualification

• 2-year Technical Degree/Certificate in Engineering, Information Technology, Computer Science, or IT/OT Professional Studies.

• Fluent in English with excellent communication skills (verbal and written)

Knowledge/Experience

• +3-year IT (Information Technology) & OT (Operational Technology) experience.

• Excellent organizational, analytical, project management and technical skills.

• Server administration

• Virtual infrastructure administration

• IT/OT Architecture knowledge

• Database administration knowledge

Context and Scope:

• Is part of the site reliability team with dotted line report to Factory OT/IT regional organization.

• Follows the guidelines and procedure provided by regional OT/IT organization

• Establishes and follows KPI’s and SLA for every service provided.

• Prepares OT/IT infrastructure masterplan, assures availability of critical spare parts and manage obsolescence.

• Actively manages all accounts within the factory environment, adhering to guidance's from global security teams.

What will be your key responsibilities?

Ensure cyber security of home site - Local Network Administrator

• Deploy remediation solutions to mitigate current Risk & maintain Cybersecurity standard

• Ensure all network procedures are completed (Back Up / Patching / Antivirus Update …).

• Complete inventory, control, lifecycle management, and purchasing of IT infrastructure components for all managed IT/OT assets.

• Prepare and follow procedure for emergency & business continuity plan “crisis tool kit”.

• Provide documentation and training to ensure consistent processes and knowledge transfer.

• Consistent user account management (Alero/Domain).

Delivery of IT/OT Solutions related Services

• Site functional expert of all local applications he/she is supporting.

• Work closely with associates of the site to understand and to characterize issues that might occur regarding the Factory OT/IT systems & applications in use.

• Collaboration with Mars IT and other Mars teams (Engineering / Operations / Quality ...).

• Responsible for issue resolution, and continuous improvement for Factory IT infrastructure and solutions with the relevant internal/external partners.

• Raise tickets utilizing the global system to have KPI and dashboarding of his/her actions providing teams an overall status of all global support activities at the site level.

Delivery of IT/OT Solution related Projects

• Owner of the Factory OT/IT Infrastructure and Factory OT/IT masterplan at their site location.

• Responsible for implementation and coordination of Factory OT/IT projects in their home site.

What can you expect from Mars?

• Work with over 130,000 diverse and talented Associates, all guided by the Five Principles.

• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.

• Best-in-class learning and development support from day one, including access to our in-house Mars University.

• An industry competitive salary and benefits package, including company bonus.

The base pay range for this position at commencement of employment is between the range listed below, however, base pay offered may vary depending on multiple individualized factors, including but not limited to job-related knowledge, skills, and experience. The total compensation package for this position will include variable pay, medical and dental benefits, participation in 401k plan, and paid time off benefits. Details of participation in these benefit plans will be provided if an applicant receives an offer of employment.

The pay range listed is applicable to IL:USD 39.61 - USD 54.46