APAC Regional Functional Expert - Customer Service (Salesforce)
Regional Customer Supply Chain Manager
Shanghai, China | Seoul, South Korea
#1 MOST FAMILY FRIENDLY COMPANYCustomer Experience Specialist
Seoul, KR
#1 MOST FAMILY FRIENDLY COMPANYRegional OPS SME
Ho Chi Minh City, VN
#3 BEST WORKPLACE CULTURERegional Ops SME
Pasig, PH
#3 BEST WORKPLACE CULTUREGlobal Solution SME
Pune, India | Chengdu, China | India
#3 BEST WORKPLACE CULTUREJob Description
Job Description:
ROYAL CANIN ’s MISSION IS TO TRANSFORM EACH CAT AND DOGS HEALTH AND WELL-BEING BY PUSHING THE LIMITS OF NUTRITION AND KNOWLEDGE IN PARTNERSHIP WITH PET PROFESSIONALS.
The strategic ambition is to serve 50m pets, increase Customer NPS to over 70% and reduce 30% carbon footprint by 2030. These ambitions call for capabilities enabling sustainable omni channel growth, inventory turnover ratio improvement, real time analytics and visibility driven by data, channel expansion seamlessly integrated and confirmed customer satisfaction in line with the quality and passion we put in our products.
To enable OGSM 2030, a Business Transformation program called EOS was launched in 2023 to make a step change in a vast number of critical business process, supported by world class digital solutions and data. To create value, a dedicated organization was created to ensure quality, efficiency, governance, visibility, and transparency. This transformation is led from the top of the organization down to every unit.
This role is part of the EOS APAC Regional Deployment organization focused on Salesforce/Growth deployment and is directly responsible for the Customer Service functional area of expertise. The role will Leverage the existing deployment strategy and playbooks from the Pilot markets, working to ensure Fit for Purpose in APAC by working across the region and market Customer Service teams and with the CXO lead to ensure the optimal adoption of the Customer Service solutions and with strong alignment of businesses to the global Target Operating model.
This role is a critical enabler of the APAC Demand systems and processes transformation and will be a critical part of building new capabilities to deliver APAC's growth ambition for 2030 and beyond.
What will be your key responsibilities?
Lead and manage as a Functional Expert, the area of Customer Service across the Salesforce/Growth deployment project in APAC, in particular the delivery of a Fit for Purpose solution in APAC, building on the EU and Mexico pilot market deliverables and accounting for any APAC business critical builds
