A. Payment processing and cash allocation
Review daily bank statements, payment receipts, and remittance advice.
Identify customer payments and allocate them against the correct invoices in SAP or other financial systems.
Process direct payments, partial payments, advance payments, and on-account payments.
Ensure accurate posting of payment amounts, customer accounts, and references.
Meet daily processing targets and agreed SLAs.
B. Unidentified and unapplied payments
Investigate unidentified payments (UGL) and unapplied cash (ONA).
Analyze bank references, remittance details, customer codes, and supporting documents.
Follow up with customers, Collections, Treasury, and relevant stakeholders to obtain missing information.
Monitor aged open items and ensure timely resolution.
Perform appropriate clearing, transfers, and writebacks in line with approved procedures.
C. Case Management and customer queries
Manage payment-related cases through Case Management tools.
Investigate payment posting, allocation, receipt, and invoice balance queries.
Review supporting documents before resolving or closing cases.
Coordinate with Customer Experience (CX), Collections, and other teams to resolve outstanding issues.
Provide timely and accurate updates to customers and internal stakeholders.
D. Reconciliation and financial controls
Reconcile bank receipts with SAP postings and financial records.
Identify and resolve payment discrepancies, duplicate postings, and incorrect allocations.
Process approved reversals, transfers, and adjustments with appropriate supporting documentation.
Maintain audit trails and comply with internal financial control requirements.
Ensure all transactions are supported by valid remittance or other appropriate evidence.
E. Stakeholder coordination
Coordinate with Collections, Treasury, Customer Experience, Billing, and other country teams.
Follow up on missing remittance advice, payment confirmations, and invoice discrepancies.
Support cross-country payment allocation and intercompany/IPO-related activities.
Escalate unresolved or aged items to the appropriate stakehold
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
