Join Maersk as an MGF Order to Cash Specialist in Chennai, India, working full-time on US Shift timings. In this role, you will handle customer invoicing, cash application, and AR dispute resolution while driving process improvements and adhering to compliance standards.
Requirements
Bachelor's degree in commerce, Finance, Accounting, Business Administration, or a related field
3 to 6 years of relevant experience
Experience with NFTP/S4H
Strong analytical, problem-solving, and communication skills
Skills & Responsibilities
Order-to-Cash (OTC): Execute customer invoicing and cash application activities while maintaining an understanding of end-to-end OTC processes.
Problem-solving: Resolve invoicing exceptions, billing errors, payment variances, and AR disputes by coordinating with operations and stakeholders.
Process compliance: Create and maintain SOPs, process maps, and work instructions while ensuring adherence to internal controls and audit standards.
Potential transition routes: People from Accounts Receivable or Finance Operations roles may bring relevant reconciliation and stakeholder management skills, alongside meeting the stated experience requirements.
Job description
Key Responsibilities:
Execute customer invoicing activities, including invoice creation, validation, and issuance within defined SLAs
Resolve invoicing exceptions such as billing errors, price or quantity variances, and missing or incorrect master data by coordinating with operations and customers
Execute cash application activities, including bank statement review, payment-to-invoice matching, and posting of customer receipts
Resolve invoice rejections and unapplied or short payments, and manage AR claims and AR disputes with customers and internal stakeholders
Work as an individual contributor, meeting SLAs, KPIs, and daily targets with high accuracy, quality, and productivity
Identify, troubleshoot, and escalate process issues, driving timely resolution and better service delivery
Develop an understanding of end-to-end Order-to-Cash (OTC) processes and their interdependencies
Create and maintain SOPs, process maps, and work instructions
Support end-to-end testing of customer invoicing, cash application, claims and dispute handling, process and data flows, reporting, and control effectiveness
Align with Project Team and GPLs on KPIs and process flow direction, and ensure adherence to internal controls, compliance, and audit standards
NFTP/S4H experience
Key Skills & Competencies:
Understanding of Order-to-Cash (OTC), Accounts Receivable, Customer Invoicing, and Cash Application.
Strong analytical and problem-solving skills
Effective stakeholder and customer management skills
Good written and verbal communication skills
Collaborative mindset with a focus on continuous improvement
3 to 6 years of relevant experience.
Qualification:
Bachelor's degree in commerce, Finance, Accounting, Business Administration, or a related field
Shift Timings:
US Shift
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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