Lead the Vendor Invoice Processing & Reconciliation team at Maersk in Chennai, India. This is a full-time role working US Shift timings, focusing on Procure-to-Pay operations, team leadership, and Agile continuous improvement.
Requirements
Bachelor's degree in commerce, Finance, Accounting, Business Administration, or a related field.
Relevant experience in PTP / Accounts Payable operations, including supervisory or leadership experience.
NFTP/S4H experience required.
Experience with Agile or continuous improvement practices is preferred.
Skills & Responsibilities
PTP and Accounts Payable: Oversee invoice processing, validation, posting, exception resolution, and payment execution.
Team Leadership: Allocate work, plan capacity, monitor performance against SLAs, and mentor team members.
Agile & Continuous Improvement: Lead continuous improvement using Agile methodologies, manage backlogs, and analyse error trends.
Escalation Management: Act as the escalation point for payment failures, invoice discrepancies, and complex vendor claims.
Potential transition routes: People from Accounts Payable Supervisor or Team Lead roles may bring relevant PTP and leadership skills, alongside meeting the educational requirements.
Job description
Key Responsibilities:
Lead and manage a team responsible for invoice processing and payment proposal activities, ensuring delivery within SLAs and KPIs
Act as the escalation point for payment failures, invoice discrepancies, and complex vendor claims and disputes
Allocate work, plan capacity, and monitor team performance against SLAs and KPIs, reporting performance and risks to leadership
Coach, mentor, and develop team members, set goals, provide regular feedback, and onboard new joiners
Lead continuous improvement using Agile ways of working (stand-ups, sprint planning, retrospectives) and maintain a prioritised improvement backlog
Analyse error trends, process gaps, and automation opportunities to improve efficiency, quality, and service delivery
Foster a collaborative, accountable team culture, and manage change and team engagement
Own SOPs, process maps, and work instructions, and lead the team's participation in end-to-end testing
Align with Project Team, GPLs, and stakeholders on KPIs and priorities, and ensure adherence to internal controls, compliance, and audit standards
NFTP/S4H experience
Key Skills & Competencies:
Strong understanding of Procure-to-Pay (PTP), Accounts Payable, and Payment Operations
Proven team management and people leadership skills, including work allocation, performance management, and capacity planning
Coaching, mentoring, and feedback skills to develop team members
Experience applying Agile and continuous improvement methods (e.g., sprints, backlog, retrospectives, Lean/Kaizen) to lead teams
Strong analytical, problem-solving, and decision-making skills, with effective stakeholder and escalation management
Change management, conflict resolution, and strong communication skills, including reporting to leadership
Qualification:
Bachelor's degree in commerce, Finance, Accounting, Business Administration, or a related field
Relevant experience in PTP / Accounts Payable operations, including prior experience leading or supervising a team; exposure to Agile or continuous improvement practices is preferred
Shift Timings:
US Shift
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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