Join Maersk as a MGF Service Delivery Team Leader in Chennai, India. This full-time role involves leading a service delivery team during US shift timings, managing route planning, resource allocation, and continuous improvement initiatives.
Requirements
Bachelor’s degree in commerce, Finance, Accounting, Business Administration, or a related field.
Proven team management, people leadership, and coaching experience.
Experience with Agile and continuous improvement methods such as sprints, backlog, retrospectives, Lean, or Kaizen.
Strong understanding of US traffic laws and regulations.
Skills & Responsibilities
Team leadership: Manage work allocation, performance management, capacity planning, coaching, and mentoring to develop team members.
Route planning & optimization: Oversee route planning, execution, issue management, and make quick changes in routing while ensuring adherence to US traffic laws.
Problem-solving & analytics: Utilize strong analytical skills for decision-making, stakeholder management, escalation handling, and conflict resolution.
Continuous improvement: Apply Agile methodologies like sprints, backlog, retrospectives, Lean, or Kaizen to lead team operations.
Potential transition routes: People from logistics operations or customer support supervisory roles may bring relevant team management and problem-solving skills, alongside meeting the educational and leadership requirements.
Job description
Key Responsibilities:
Route Planning & Optimization
Capacity & Resource Management
Route Execution & Issue Management
Answering phone calls from vendors, customers, and management and helping them as needed.
Excellent understanding of US/ local and state traffic laws and regulations
Ability to make quick changes in routing
Strong interpersonal skills
Ability to prioritize and multitask
Key Skills & Competencies:
Proven team management and people leadership skills, including work allocation, performance management, and capacity planning
Coaching, mentoring, and feedback skills to develop team members
Experience applying Agile and continuous improvement methods (e.g., sprints, backlog, retrospectives, Lean/Kaizen) to lead teams
Strong analytical, problem-solving, and decision-making skills, with effective stakeholder and escalation management
Change management, conflict resolution, and strong communication skills, including reporting to leadership
Qualification:
Bachelor’s degree in commerce, Finance, Accounting, Business Administration, or a related field
Shift Timings:
US Shift
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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