Customer Service Claims Specialist

Job Description

Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we continue to redefine the boundaries of possibility, setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future.

As a Customer Service Claims Specialist, you will be responsible for:

Claims Handling & Investigation

• Handle Ocean and Logistics & Services claims across assigned countries (Egypt, Libya, Lebanon, Syria, and Romania)

• Receive and assess cargo damage notifications and incidents (e.g., container damage, theft, delays, misutilization)

• Conduct thorough investigations, collect relevant documentation, and ensure accurate system updates

• Manage claims from initiation to resolution, including approved and rejected cases

Legal Coordination & Dispute Management

• Support and manage claims with legal implications, including court cases raised by customers

• Liaise with internal and external legal counsel upon receipt of court notifications

• Collaborate with surveyors, lawyers, and stakeholders to ensure proper case handling

• Maintain awareness of maritime laws, regulations, and applicable conventions

Customer Communication & Case Resolution

• Guide customers through claims handling and settlement processes

• Manage customer communication effectively, including handling escalations and dissatisfied customers

• Ensure timely updates and resolution of claims within agreed timelines

• Deliver a high-quality customer experience through proactive communication

Operational Support & Continuous Improvement

• Recommend appropriate operational solutions (e.g., container repair vs. cargo shifting)

• Ensure complete and accurate documentation within claims systems

• Support claims prevention and process improvement initiatives

• Collaborate cross-functionally with customer service, operations, legal, and commercial teams

Who are we looking for

Education & Experience

• 3+ years of experience in shipping, logistics, or related fields

• Experience in claims handling, customer service, or legal-related roles is a strong advantage

Skills & Competencies

• Strong analytical and investigative mindset

• Excellent problem-solving and decision-making skills

• Strong communication and interpersonal skills

• Customer-oriented with solid commercial awareness

• Ability to handle pressure, urgent cases, and complex situations

• Obsessed with investigations and digging deep into details.

• High attention to detail and accuracy

• High degree of flexibility, efficiency, assertiveness, diplomacy, independence, and empathy.

• Team player with the ability to collaborate across functions

Technical & Functional Knowledge

• Understanding of shipping/logistics operations (ocean freight, inland transport, customs clearance, etc.)

• Familiarity with maritime laws and claims processes is a plus

• Proficiency in English.

What we offer:

An exciting role which is part of a dynamic and international organization with the opportunity to continuously apply and develop your competencies. You'll be rewarded a competitive salary with excellent benefits, as well as having the opportunity to grow with the business. Besides, as one of the cornerstones of our values, we strive to deliver the right environment for our people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.

#RPO

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.