Collector, OTC

Job Description

Collector, OTC

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What We Offer

A tailored onboarding and induction with access to a wide range of training schemes to help with your learning and development. Setting you up for success is important to us.

An annual bonus based on company performance.

Every colleague at Maersk has access to a fantastic range of wellbeing, mental health support and financial advice through our Employee Assistance Program.

For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results.

Whilst the role is advertised as full-time, we would be happy to discuss possible flexible working options and what that might look like for you

Job Description:

Executes according to SLA's.
Has detailed understanding of processes and SOP's.
Adheres to controls.
Has ideas for improvements.
Informs Supervisor about any process issues.

• Create and send SOA’s to customers in a timely and accurate manner and in line with customer CSOP’s or global standard for SOA and send statements of accounts to clients

• Collection efforts need to be taken for timely cash inflow, coordinate with internal team to resolve the issue on-time

• Follow the collection consequence without any tolerance, should create/place the SOP for any process of collection

• Support peers with technical or process related challenges during process execution

• Generate daily call lists for collectors ensuring that those customers who are highest risk are given a high priority.

• Provide Cluster collection manager or Supervisor with daily, weekly and monthly reports on performance activity for collectors.

• Maintain constant communication with other complimentary business units to ensure that collections team is meeting set KPI’s

• Review on-account payments and advise order to cash team of where payments should be applied based on outputs from C5 tool

• Assist with the creation and maintenance of Macros used to automate generation of statements and documentation

• Prepare additional information dependant on cluster specific requirements.

• Act as the communication interface between Order to Cash and the collections team

• Ensure that high risk customers (based on debt ratios) are escalated to collections specialists and Cluster collections Managers for treatment.

• Monitor payment application and supply relevant updates to the OTC team

• Monitor daily emails and ensure these are either responded to or forwarded to the correct department/escalation point in a timely and accurate manner.

• Monitor AFR releases and liaise with internal customer support functions to ensure payment is received and goods are released in a timely manner and in line with internal procedures

• Liaise with in-country coordinator, sales persons where necessary.

• Adhere to relevant legislation (Country/cluster specific)

Key Competencies:

1. Behavioral

• Analytical & Problem Solver

• Proactive & Innovative

• Be a Team Player, a self motivated individual and accountable

• Capable of adapting to different country specific environments.

• Capable of working with a group of stakeholders as well as a specific manager.

• Capable of working in a fast paced, performance oriented environment

• Ready to work in 24*7 environment

• Competent with Excel and fine understanding of Macros and high level of computing knowledge

• Strong understanding of finance business.

• Customer Service/Sales Orientation

• Strong level of computing and reporting skills

2. Technical

• University qualification – Accounting

• Knowledge of Excel is a must.

• Understanding of processes involved in Finance and Accounting.

• Familiar with MS Office

Shift timings: 6pm to 3am or 7pm to 4am

Knowledge of MAERSK Systems preferred but not required.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.