Accounting Specialist, OTC (Order to Cash)

APM Terminals

Responsible for the timely execution of daily billing activities for terminal services, ensuring accurate application of tariffs, contracts, and business rules to protect revenue integrity.

This role is primarily focused on the daily invoicing of vessel-related services provided to Shipping Lines, as well as landside services provided to customers and Customs Brokers. The position also serves as a key point of contact for customer billing inquiries, providing support and resolution for invoicing-related requests and discrepancies.

This is an individual contributor role with no people management or team coordination responsibilities.

Key Responsibilities:

Vessel Services Billing

• Perform daily invoicing of services provided to Shipping Lines.
• Invoice vessel-related services, including First Move and other applicable marine terminal services.
• Validate that operational events are correctly recorded in operational and billing systems.
• Ensure all billable events are invoiced within established timelines.

Landside Services Billing

• Generate daily invoices for services provided to customers and Customs Brokers, including Storage, Pre-inspections (Previos), Cargo Releases, Gate In / Gate Out services, Documentation Control and Additional terminal services.
• Verify the proper application of tariffs, contracts, and commercial agreements.
• Follow up on pending billable events to prevent revenue leakage.

Customer Service and Billing Support

• Respond to billing inquiries from customers, Customs Brokers, and Shipping Lines.
• Provide support regarding invoices, account statements, and billing discrepancies.
• Ensure timely follow-up on customer requests received through email, phone, or service platforms.
• Maintain professional and customer-oriented communication.

Billing Quality and Compliance

• Review billing information for accuracy and completeness before invoice issuance.
• Identify discrepancies between operational records and invoiced transactions.
• Support billing corrections and adjustment documentation processes.
• Comply with OTC policies, procedures, and internal controls.

Operational Support

• Collaborate with Operations, Customer Service, Commercial, and Finance teams to resolve billing issues.
• Support basic reconciliations between operational events and billed services.
• Participate in testing and validation of billing system enhancements.
• Contribute to continuous improvement and automation initiatives

Required Qualifications

Bachelor’s degree in accounting, Business Administration, Finance, International Trade, Logistics, or related field.

• 1 to 3 years of experience in billing, customer service, or administrative functions.
• Experience in port terminals, shipping, logistics, or international trade is preferred.
• English Level: Intermediate English Preferred

Software: N4 TOS, N4 Billing, IFS, Microsoft Excel (Intermediate), Microsoft Outlook, Teams,

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.