Technical Integrations Manager

Job Description

Technical Integrations Manager

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you.

We’re looking for a Technical Integrations Manager to join our London team. In this role, you’ll help us bridge the gap between complex technology and our restaurant partners, ensuring seamless growth for the hospitality industry.

Get to know our Commercial team — what drives us, how we work, and what you can expect.

What You’ll Be Doing

You’ll be joining the Restaurant Integrations team. We are the architects of the partner experience, responsible for building and maintaining the best food delivery platform for our restaurant partners globally.

Here’s what your day-to-day might look like:

• Drive End-to-End Project Lifecycle: Lead detailed planning from pre-kickoff to go-live, creating bespoke rollout plans and defining milestones for key accounts.

• Master Stakeholder Relationships: Act as the primary bridge between external technology providers, restaurant partners, and internal engineering and product teams.

• Optimise Integration Processes: Identify bottlenecks in the launch cycle and execute changes across product and business teams to make integrations faster and more streamlined.

• Technical Troubleshooting & Risk Management: Anticipate technical hurdles, manage escalation paths, and resolve configuration issues to ensure successful product adoption.

• Influence Product Roadmap: Analyse and aggregate partner feedback to help Product Management prioritise features that solve real-world partner challenges.

What You’ll Need to Thrive

Essential

• Proven Technical Delivery: Significant experience in Technical Integrations Management, Technical Programme Management, or roles focused on the API integration lifecycle.

• Stakeholder Leadership: Proven ability to manage complex projects across diverse technical and non-technical audiences, holding all parties accountable for delivery.

• Technical Problem Solving: Strong understanding of SaaS-like configurations and the ability to troubleshoot technical issues during the integration process.

• Operational Excellence: Expert working knowledge of project management tools like Jira, Confluence, and Jira Service Management within a Scrum framework.

• Autonomous Drive: Demonstrated ability to lead cross-functional projects and drive results in a fast-paced environment without close supervision.

Nice to Have

• Experience leveraging AI tooling to improve personal and team productivity.

Why Join Us?

At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders.

🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility.

🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves.

🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or if you require any reasonable adjustments during the recruitment process, please contact our recruitment team at accommodations@deliveroo.co.uk and we’ll be happy to help ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!