Software Engineering Manager

Recruiter: Seema Shivakumar

Hiring Manager: Bhaskar Pandey

Career Grade: D

About the role

We are seeking a high-impact , hands-on product-minded full-stack Engineering Manager to lead the design, build, and scale of next-generation digital platforms and Billing transformation serving millions of users. In this role, you will own critical systems end-to-end, drive key architectural decisions, and deliver resilient, high-performance applications across web, backend, and cloud environments.
A core focus of the role is to develop highly scalable and performant billing and payment capabilities across customer segments for business customers.
The ideal candidate will bring 12+ years of engineering experience, including at least 5 years in engineering leadership roles. You should have a proven track record of managing teams of 8+ engineers, driving talent development, performance management, and participating in talent councils. Prior experience in building and scaling internal teams from the ground up is essential.
We are looking for a self-motivated leader who thrives in dynamic and high-pressure environments, embraces new challenges, and consistently delivers customer-first, outcome-driven solutions.
The person is required to be in office at least 3 days in a week as per BT’s the 3Together2Wherever policy.

What you’ll be doing

• Own features end-to-end: from business requirements → design → development → deployment → Observe → Maintain
• Design scalable systems with LLD, component design, and integration architecture
• Build micro-frontend and microservices-based applications at scale
• Understand the complete low-level architecture and know-how of your component and a strong knowledge of the systems you're component integrated with.
• Own the development end to end for your components (Solution Design, Frontend, Backend, Database, Cloud Native Apps, Microservices, Serverless Architecture, Caching etc)
• Implement API-first systems (REST, GraphQL orchestration, BFF pattern)
• Enhance API and Portal Performance by innovative interventions (Orchestration, LazyLoading, Caching, Http protocol, Parallel Loading, Vertical Scaling etc)
• Drive quality engineering: test automation, CI/CD, performance, and observability
• Own production stability, release management, and incident resolution
• Collaborate with product, UX (Figma), and business stakeholders
• Mentor engineers and elevate team capabilities through coaching and tech forums
• Lead technical delivery planning, sprint execution, and release ownership
• Contribute to building a strong tech roadmap, reducing tech debt
• Identify innovation opportunities leveraging AI/LLMs, automation, and modern framework
• Adopt strong engineering practices to have ~0 P1, P2 incident due to technical issues/errors

Essential Skills / Experience

• Strong expertise in JavaScript, TypeScript, React.js, Next.js, and Node.js.
• Solid understanding of reusable, scalable frontend and backend libraries and frameworks.
• Proven experience working with cloud platforms such as AWS (or equivalent).
• Hands-on experience with CMS platforms such as Adobe Experience Manager (AEM) or similar tools.
• Strong knowledge of analytics platforms such as Adobe Analytics (or equivalent).
• Extensive experience designing, developing, and integrating APIs using GraphQL and REST.
• Strong foundation in cloud-native application development and deployment practices.
• Deep understanding of modern architecture patterns, including microservices, Backend-for-Frontend (BFF), and micro-frontends.
• Experience in application observability and monitoring using tools such as Dynatrace (or equivalent).
• Familiarity with incident management and alerting tools such as PagerDuty, ServiceNow, or similar platforms.
• Experience with QA automation frameworks such as Cypress, Playwright, or equivalent tools.
• Hands-on experience with CI/CD tools and platforms, including GitLab runners and BrowserStack (or equivalents).
• Strong knowledge of secure coding practices, vulnerability management, and DevSecOps principles.
• Good to have experience with in-memory data stores such as Redis (or equivalent).

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.