Sales Coach Professional

Job Description

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Why this job matters

The Customer Service Professional supports customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio.

What you’ll be doing

1. Supports the implementation of specific customer service management plans, ensuring customer value realisation, retention and renewals.
2. Monitors and supports the reporting of customer service metrics, including escalations, resolutions, health indicators, and renewal dates in alignment with BT Group standards.
3. Supports and participates in building value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool.
4. Executes a range of customer, operational, project and service activities within the Customer Service team and other related teams, within guidelines and policies.
5. Supports in the implementation of ways to improve working processes within the area of customer service responsibility.

The skills you’ll need

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

At BT International, our purpose is to keep the world connected. As part of BT, we build on almost 180 years of innovation and expertise to deliver secure connectivity and digital services to some of the world’s leading multinational businesses and organisations. Our customers trust us to safeguard their data, drive their digital transformation and keep their businesses running. With colleagues on the ground across the world and supporting customers wherever they need to operate, BT International offers a truly global experience. Whether it’s about providing cloud connectivity, helping organisations collaborate, or enabling innovation in cybersecurity and digital services, you’ll be part of a team that shapes how businesses succeed in a world that is being transformed by AI. If you have the drive and ambition to make an impact on a global stage, BT International is where it happens.