People Transformation Specialist

Closing Date: Friday 9th October 2026

About the role

The role is responsible for delivering and coordinating business readiness through project delivery (training, enablement, stakeholder engagement) and helping teams transition to new ways of working. The role has a close working relationship with Programme, Business and People and Culture leadership, and will take an active role in shaping change in a fast-moving AI enabled environment.

The role sits within the UK Business, People Transformation & Change team supporting transformation through the delivery of key projects , and reports to the Senior Manager, People Transformation and Change, with day to day direction provided by an assignment manager.

This is not a "business as usual" role - proven effective performance in an incredibly ambiguous environment is a must, along with the ability to create clarity, structure, and momentum. The role would suit someone who can cut through complexity, build structure quickly, and bring people with them, not just strategy, but focusing on real execution and adoption. The role holder will work closely with other teams in the People Transformation team, in the redesign of work and as such the impact on our workforce by understanding the benefits and opportunities which come with our operating plan transformation.

What you’ll be doing

• Act as a trusted advisor to business leaders, identifying and translating business change needs into clear, actionable initiatives.
• Lead end‑to‑end design, delivery, and review of people transformation initiatives, focused on programmes that address the people impacts of the UK Business Operating Plan.
• Work across multiple projects and workstreams, flexing to business priorities and building capability across disciplines.
• Drive a strong customer service culture, owning issues through to resolution and identifying improvement opportunities.
• Provide expert advice and specialist input to improve organisational, team, and individual effectiveness.
• Support strategy, methodology, and policy development through insight-led analysis and practical recommendations.
• Analyse and synthesise data to deliver clear insights, build cases for change, and assess colleague impacts, using AI to support this.

Essential Skills / Experience

• Able to take a project brief and translate it into a clear, practical delivery plan with defined outcomes and milestones
• Able to work to tight deadlines and to set budgets, mitigating risks along the way.
• Excellent stakeholder management skills, with the ability to build strong, trusted relationships across functions and at all levels of the organisation.

Desirable Skills / Experience

• Handles complex and difficult situations with thought and confidence; taking personal ownership for problems in the absence of clear direction.
• Strong organisational and prioritisation skills, capable of managing multiple priorities in a fast-paced environment.
• Confident communicator with the ability to influence decisions and drive positive outcomes.
• Thinks and acts commercially: Strong analytical skills. Strong commercial awareness to evaluate commercial or financial risk, people implications and take action to mitigate where appropriate.
• Typically graduate level or corresponding experience, MCIPD or relevant business/professional qualification.
• Track record of making change happen: catalyst for change with track record in HR Business Partnering, leadership, people transformation and cultural change.
• Ability to develop knowledge, skills and experience; to learn quickly and positively embrace change/new programmes.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle.

Your core benefits include:

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.