Join BT Group as a Customer Service Support Advisor located at DLF IT Park 2. This role involves assisting customers across multiple channels, delivering support excellence, and executing customer service management plans under supervision.
Requirements
No specific educational requirements or minimum years of experience stated in the posting.
Essential and desirable skills include customer service expertise, relationship management, and analytical abilities.
Skills & Responsibilities
Customer Service: Delivers customer value and success through support excellence and expertise regarding the BT Group's solution portfolio.
Relationship Management: Assists in creating value-based relationships with customers to optimise customer service within guidelines.
Data Analysis: Gathers customer information and performs analysis to understand needs and provide actionable insights.
Process Execution: Executes and delivers work often covered by existing procedures to achieve team objectives.
Continuous Improvement: Assists in the implementation of continuous improvement opportunities for team processes.
Potential transition routes: People from retail or administrative support roles may bring strong communication and problem-solving skills, alongside meeting general customer service requirements.
Job description
About the role
The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision.
What you’ll be doing
1. Assists in the implementation of specific Customer Service management plans under supervision. 2. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision 3. Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues. 4. Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team. 5. Assists in the implementation of continuous improvement opportunities to improve the customer service team processes.
