Join BT Group as a Customer Service Support Advisor in Gurugram, India. This full-time role involves assisting customers across various channels, building value-based relationships, and supporting service management plans with some supervision.
Requirements
No specific educational requirements or minimum years of experience are stated in the posting.
No essential or desirable skills are explicitly listed in the posting.
Skills & Responsibilities
Customer Service: Gather customer information, perform analysis, and understand needs to provide insight for efficient issue management.
Relationship Management: Build value-based relationships with customers to optimize service while leveraging BT Group's resource pool.
Process Improvement: Assist in the implementation of continuous improvement opportunities to enhance team processes.
Support Execution: Execute work covered by existing procedures to achieve team objectives under supervision.
Potential transition routes: People from retail or administrative support roles may bring strong communication skills and customer focus, alongside a willingness to learn BT Group's solutions.
Job description
About the role
The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision.
What you’ll be doing
1. Assists in the implementation of specific Customer Service management plans under supervision. 2. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision 3. Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues. 4. Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team. 5. Assists in the implementation of continuous improvement opportunities to improve the customer service team processes.
