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Senior IT Operations Engineer - File Transfer (m,f,d)
ID: 286683
Location: Ratingen
Role purpose: To operate and provide technical application operation support for IT service platforms on the application level to meet the expected availability and performance
What you will do
o Manage the platform backend servers. o Ensure to meet the systems availability for all the backend systems excluding planned outage. o Follow-up on the daily health checks and fix problems once they appear on a server. o Insure to solve assigned Trouble Tickets (TTS) for the supported systems within SLA. o Clear notification for any production problems - IR report o Escalate and communicate raised issues from Vodafone OpCos to the 3rd line of support. o Keep up to date with the new product versions and new releases. o Transfer the knowledge to the first line of support. o Transfer the knowledge to the new comers in the support team. o Ensure to use the pre-production environment for testing activities before launching a new service. o Ensure to maintain the preproduction environment similar to the production platform. o Ensure to maintain the preproduction environment availability for all the backend systems excluding planned outage. o Manage installing and upgrading software. This includes the deployment of new shipments o Managing any crisis related to the system o Follow the crisis management process o Automating or scripting manual tasks
• Bachelor of computer science / engineering • 3-6 years IT Support, system administration & Operation. • Strong Troubleshooting and problem solving skills • Bash or Paython Scripting knowledge • Fluent English both oral and written is a must. • Ownership and commitment attitude • Excellent analytical thinking skills • Handling multi-tasks • Ability to work under Pressure • Solid Linux/Unix Knowledge • Windows Administration background • ITIL Foundation and Intermediate knowledge is a must • Experience in Similar role i.e (Operation Handling) • DBA knowledge overview (SQL,Oracle) • Network Troubleshooting Skills • AWS Cloud knowledge overview.
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
Not a perfect fit? Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
This position can be filled part- or full-time. Your strengths and experience count at Vodafone. We also value diversity and equal opportunities. We therefore welcome applications from people with disabilities and will give them special consideration if they are equally qualified.
We are filling this position at Ratingen for Vodafone Group Services GmbH. Would you like to get an overview of all our benefits and opportunities at Vodafone? You can find all the information on myHR.
Technology by and for people - it makes everything possible. As part of Vodafone, we support you in a career that pays off. In every respect.
It starts with you. It starts now.
Working at Vodafone
2 office days / week
A little flex time
Company employees:
85,887
Gender diversity (m:f):
61:39
Hiring in countries
Albania
Bulgaria
China
Czechia
Democratic Republic of the Congo
Egypt
Germany
Greece
Hungary
India
Ireland
Italy
Luxembourg
Malaysia
Mozambique
Portugal
Office Locations
Company benefits
UK (28), India (22), Egypt (21), Hungary (20), Romania (20), Albania (22), Turkey (14) days annual leave + bank holidays
Work from anywhere scheme – work for up to 20 days/year abroad (dependant on country)
Annual bonus – dependant on company performance
Employee discounts
Personal development days – once per quarter
Learning platform – access to Harvard Business Publishing, MIT Horizon and Skillsoft
Enhanced maternity leave – 16 weeks (paid) with a phased return to work over 6 months
Enhanced paternity leave – 16 weeks (paid) with a phased return to work over 6 months
Volunteer days – up to 5 days
Coaching – access to a free certified internal pool of coaches
Mentoring
Carer’s leave
Adoption leave – 16 weeks (paid) with a phased return to work over 6 months
Enhanced sick days
Mental health platform access
Mental health first aiders
Employee assistance programme
Complimentary Medical Services – 24/7 online doctor service
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