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Vodafone

Specialist Digital Channels & Online Pay

Location:  Dar Es Salaam, Tanzania, United Republic of
Location flexibility:  Office based
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Job Description

Role Purpose and Key Responsibilities

Role Purpose:

Reporting to the Manager Digital Channels & Online Payments, the Specialist supports the execution, monitoring, and continuous improvement of M-Pesa digital channels and online payment solutions. The role coordinates day-to-day business activities, analyses channel and payment performance, supports product enhancements and partner initiatives, and helps deliver secure, reliable, customer-centric digital payment experiences.

1. Digital Channel Performance & Adoption

  • Support growth and adoption of M-Pesa digital channels.
  • Monitor channel performance, usage, revenue, and service availability.
  • Identify gaps and coordinate improvements.
  • Prepare performance reports and dashboards.
  • Support customer awareness and adoption initiatives.

2. Online Payments Support

  • Support growth of online payment solutions.
  • Monitor payment performance, revenue, and service issues.
  • Drive improvements in customer experience and usage.
  • Identify new online payment opportunities.
  • Support implementation of approved use cases.

3. Product Development & Innovation

  • Gather and validate business and customer requirements.
  • Support development of business cases and product enhancements.
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Coordinate testing, launches, and post-launch reviews.
  • Maintain product documentation and trackers.
  • Monitor market trends and recommend improvements.

    • 4. Partnership & Stakeholder Management

    • Support engagement with partners and digital ecosystem players.
    • Coordinate onboarding, testing, and issue resolution.
    • Track partner performance and commitments.
    • Collaborate with internal and external stakeholders to deliver initiatives.

    5. Customer Experience & Service Management

    • Monitor customer feedback and service issues.
    • Coordinate resolution of customer-impacting incidents.
    • Recommend improvements to customer journeys and service reliability.
    • Maintain accurate customer and operational information.

    6. Analytics & Commercial Performance

    • Analyse customer, transaction, and revenue data.
    • Support forecasting, business cases, and performance reporting.
    • Track initiative delivery and commercial outcomes.
    • Maintain accurate records for planning and review.

    7. Governance, Risk & Compliance

    • Ensure compliance with regulatory and internal requirements.
    • Support required approvals and reviews.
    • Maintain audit and compliance documentation.
    • Escalate risks, control gaps, and service issues promptly.

    Professional Qualification and Skills

    • Bachelor’s degree in Business Administration, Economics, Finance, Marketing, Information Technology, Telecommunications, Engineering, or a related discipline.
    • Minimum of two years of relevant experience in digital products, digital payments, fintech, telecommunications, financial services, e-commerce, business development, product support, or a related field.
    • Practical experience supporting digital products, mobile applications, payment platforms, or digital customer channels.
    • Experience in business analysis, performance reporting, requirements documentation, testing, project coordination, or partner support.
    • Understanding of mobile money, digital payments, online commerce, virtual cards, application ecosystems, customer journeys, and platform-based business models is an advantage.

    Working at Vodafone

    2 office days / week

    A little flex time

    Company employees:

    85,887

    Gender diversity (m:f):

    61:39

    Hiring in countries

    Albania

    Bulgaria

    China

    Czechia

    Democratic Republic of the Congo

    Egypt

    Germany

    Greece

    Hungary

    India

    Ireland

    Italy

    Luxembourg

    Malaysia

    Portugal

    Romania

    Office Locations

    Company benefits

    UK (28), India (22), Egypt (21), Hungary (20), Romania (20), Albania (22), Turkey (14) days annual leave + bank holidays
    Work from anywhere scheme – work for up to 20 days/year abroad (dependant on country)
    Annual bonus – dependant on company performance
    Employee discounts
    Personal development days – once per quarter
    Learning platform – access to Harvard Business Publishing, MIT Horizon and Skillsoft
    Enhanced maternity leave – 16 weeks (paid) with a phased return to work over 6 months
    Enhanced paternity leave – 16 weeks (paid) with a phased return to work over 6 months
    Volunteer days – up to 5 days
    Coaching – access to a free certified internal pool of coaches
    Mentoring
    Carer’s leave
    Adoption leave – 16 weeks (paid) with a phased return to work over 6 months
    Enhanced sick days
    Mental health platform access
    Mental health first aiders
    Employee assistance programme
    Complimentary Medical Services – 24/7 online doctor service
    Compassionate leave
    Home office set up
    Buddy scheme
    Referral bonus
    Early finish Fridays
    Buy or sell annual leave
    Cycle to work scheme
    Life insurance
    Sabbaticals
    Salary sacrifice
    Share options
    Teambuilding days
    Faith rooms
    Enhanced pension match/contribution
    Learning license

    Awards & Accreditations

    1st – Most loved - Large companies

    1st – Most loved - Large companies

    Flexa awards 2026
    1st - Most Inclusive Company

    1st - Most Inclusive Company

    Flexa awards 2026
    Most Flexible Company

    Top 5 - Most Flexible Company

    Flexa awards 2026

    South Africa

    Spain

    Taiwan

    Tanzania

    Türkiye

    United Kingdom

    United States