Vodafone
Specialist Bank services
Location: Kinshasa, Congo, the Democratic Republic of the
Location flexibility: Office based
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#1 MOST LOVED - ENTERPRISE COMPANIESJob Description
Role Purpose
We are seeking a Banking Services Specialist to drive the growth, adoption, and operational performance of M-Pesa banking services. The role is responsible for managing bank partnerships, ensuring service reliability, enhancing customer value propositions, and supporting revenue diversification through banking products such as Bank-to-Wallet (B2W), Wallet-to-Bank (W2B), ATM withdrawals, and related services.
Key Accountabilities
- Deliver banking services revenue, usage, and penetration targets.
- Develop and validate customer-focused value propositions for new and existing services.
- Ensure banking services operate effectively through regular monitoring and testing.
- Manage relationships with banks and external partners, including issue escalation and resolution.
- Coordinate partner requests with internal support teams.
- Work closely with Product and Technical teams to resolve service issues.
- Monitor banking service accounts and liquidity thresholds to minimise operational risks.
- Identify and implement opportunities to expand the banking services portfolio.
Key Performance Indicators (KPIs)
- Banking services revenue achievement.
- Customer penetration and active usage growth.
- Service availability and uptime.
- Resolution time for partner and operational issues.
- Number of successful service launches or enhancements.
