Vodafone
Specialist Bank services
Location: Kinshasa, Congo, the Democratic Republic of the
Location flexibility: Office based
Job Description
Role Purpose
We are seeking a Banking Services Specialist to drive the growth, adoption, and operational performance of M-Pesa banking services. The role is responsible for managing bank partnerships, ensuring service reliability, enhancing customer value propositions, and supporting revenue diversification through banking products such as Bank-to-Wallet (B2W), Wallet-to-Bank (W2B), ATM withdrawals, and related services.
Key Accountabilities
- Deliver banking services revenue, usage, and penetration targets.
- Develop and validate customer-focused value propositions for new and existing services.
- Ensure banking services operate effectively through regular monitoring and testing.
- Manage relationships with banks and external partners, including issue escalation and resolution.
- Coordinate partner requests with internal support teams.
- Work closely with Product and Technical teams to resolve service issues.
- Monitor banking service accounts and liquidity thresholds to minimise operational risks.
- Identify and implement opportunities to expand the banking services portfolio.
Key Performance Indicators (KPIs)
- Banking services revenue achievement.
- Customer penetration and active usage growth.
- Service availability and uptime.
- Resolution time for partner and operational issues.
- Number of successful service launches or enhancements.
- Compliance with testing and monitoring requirements.
- Portfolio diversification and transaction growth.
Knowledge, Experience and Preferred Qualifications
- Knowledge of mobile money, digital payments, or banking services.
- Understanding of payment ecosystems and financial services operations.
- Experience managing external partners or financial institutions.
- Experience monitoring service performance and analysing business metrics.
- Knowledge of financial services regulatory and compliance requirements.
- Bachelor's degree in Finance, Business Administration, Economics, Information Technology, or related field.
- 3+ years' experience in banking, fintech, payments, or mobile financial services.
- Experience with M-Pesa, digital banking products, or payment platforms.
- Experience in product management, partnership management, or business development.
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2 office days / week
A little flex time
Company benefits
UK (28), India (22), Egypt (21), Hungary (20), Romania (20), Albania (22), Turkey (14) days annual leave + bank holidays
Work from anywhere scheme – work for up to 20 days/year abroad (dependant on country)
Annual bonus – dependant on company performance
Employee discounts
Personal development days – once per quarter
Learning platform – access to Harvard Business Publishing, MIT Horizon and Skillsoft
Enhanced maternity leave – 16 weeks (paid) with a phased return to work over 6 months
Enhanced paternity leave – 16 weeks (paid) with a phased return to work over 6 months
Volunteer days – up to 5 days
Coaching – access to a free certified internal pool of coaches
Mentoring
Carer’s leave
Adoption leave – 16 weeks (paid) with a phased return to work over 6 months
Enhanced sick days
Mental health platform access
Mental health first aiders
Employee assistance programme
Complimentary Medical Services – 24/7 online doctor service
Compassionate leave
Home office set up
Buddy scheme
Referral bonus
Early finish Fridays
Buy or sell annual leave
Cycle to work scheme
Life insurance
Sabbaticals
Salary sacrifice
Share options
Teambuilding days
Faith rooms
Enhanced pension match/contribution
Learning license
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